Assistant Manager - Norfolk Tavern

endeavour group careers; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career growth within ALH Hotels

Staff discounts across Endeavour Group

Wellbeing & employee support

Discounts at Woolworths family brands

Job summary

Norfolk Tavern in Gold Coast is seeking a hands-on Assistant Manager to lead busy shifts, mentor the hospitality crew, and partner with venue leaders to deliver outstanding guest experiences. You will oversee floor operations, resolve issues swiftly, and ensure safety and a vibrant atmosphere across dining, gaming, and outdoor spaces.

Applicants should have supervisory experience, a proven track record of guest service excellence, and hold RSA/RSG, RMLV and Approved Managers Licence as required

Qualifications

• Experience supervising teams in hospitality environments.
• Strong customer service orientation and energy.
• Ability to lead during busy shifts and handle issues quickly.

Responsibilities

• Lead peak shifts and manage floor operations.
• mentor hospitality team and coordinate cross-department tasks.
• Partner with venue leaders to deliver exceptional guest experiences.
• Address operational hiccups and maintain safety and vibe.

Skills

People leadership

Guest service

Shift management

Collaboration

Education

RSA/RSG, RMLV & Approved Managers Licence

Job description

If you are a hands-on manager who thrives in the center of the action, the Norfolk Tavern offers a dynamic, high-tempo stage for your leadership skills. From busy weekend family dining and major live sports broadcasts to high-touch service in our gaming lounge and outdoor beer garden, no two days here are ever the same.

You won't be working in isolation, our management structure relies on a collaborative group of Assistant Managers working together on the floor. You'll partner directly with fellow venue leaders to run peak shifts, mentor our energetic hospitality crew, coordinate cross-departmental operations, and deliver an outstanding experience for our regular guests and local community.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you're part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You've been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You've learned from great managers and now you're ready to step up
• You've got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You've got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you're keen to learn, lead, and laugh while making this pub the best spot in town - we'd love to hear from you.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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