Assistant Manager, Aquatic Centre

UQ Sport Ltd; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team culture

Work-life balance

Free venue access

Free group fitness classes

Coffee perks

Birthday & seasonal leave

Leave loading

Job summary

UQ Sport Ltd in St Lucia is seeking an Aquatic Centre Assistant Manager to provide hands-on operational leadership at the Aquatic Centre. You will work with the Senior Manager to manage day-to-day operations, staff development and ensure safety and service standards.

You will bring at least two years in venue management in aquatic settings, proven leadership, strong customer focus and excellent communication.

Qualifications

• Two years of venue management experience within the aquatic industry.
• Demonstrated leadership capability to inspire, develop and manage teams.
• Strong track record of delivering high-quality customer service and increasing program participation.
• Strong communication, interpersonal and stakeholder engagement skills.
• Excellent organisational and problem-solving skills with adaptability in a dynamic environment.
• An improvement-focused mindset with the ability to identify and implement better ways of working.
• Current First Aid and CPR certificates.
• Blue Card.

Responsibilities

• Lead and support Aquatic Centre staff, building a positive, accountable and high-performing team culture.
• Oversee day-to-day venue operations, including rostering, shift approvals, Front of House operations and customer service.
• Maintain high standards of aquatic safety, compliance and emergency preparedness.
• Oversee pool plant operations, water treatment and testing, working with contractors and the Facilities team to maintain water quality requirements.
• Develop and maintain operational procedures, ensuring staff are appropriately trained and operational standards are consistently followed.
• Monitor incidents, implement corrective actions and support ongoing improvements across the venue.
• Work with internal teams to support memberships, Food & Beverage and retail revenue streams.

Skills

Venue management

Leadership

Customer service

Communication

Stakeholder engagement

Organisational & problem-solving

First Aid & CPR

Blue Card

Job description

We’re looking for an Aquatic Centre Assistant Manager to provide hands‑on operational leadership at UQ Sports Aquatic Centre in St Lucia. Working closely with the Senior Manager, Indoor Venues, you’ll help lead the day‑to‑day operation of the venue, support and develop staff, and maintain high standards across aquatic safety, compliance and customer service.

This is a newly created, full-time permanent position, offering the opportunity to make your mark within the Aquatic Centre and provide strong leadership to the venue and its team.

Key responsibilities will include:

Lead and support Aquatic Centre staff, building a positive, accountable and high‑performing team culture.

Oversee day‑to‑day venue operations, including rostering, shift approvals, Front of House operations and customer service.

Maintain high standards of aquatic safety, compliance and emergency preparedness.

Oversee pool plant operations, water treatment and testing, working with contractors and the Facilities team to maintain water quality requirements.

Develop and maintain operational procedures, ensuring staff are appropriately trained and operational standards are consistently followed.

Monitor incidents, implement corrective actions and support ongoing improvements across the venue.

Work with internal teams to support memberships, Food & Beverage and retail revenue streams.

About You

You’ll bring practical aquatic industry experience together with confident, people‑focused leadership. You’ll be comfortable balancing safety, service and operational priorities in a busy aquatic environment and able to lead effectively when day‑to‑day challenges arise.

To succeed in this role, you will have:

A minimum of two years’ venue management experience within the aquatic industry.

Demonstrated leadership capability and the ability to inspire, develop and manage teams.

A strong track record of delivering high‑quality customer service and increasing program participation.

Strong communication, interpersonal and stakeholder engagement skills.

Excellent organisational and problem‑solving skills, with the ability to adapt in a dynamic environment.

An improvement‑focused mindset with the ability to identify and implement better ways of working.

Current First Aid and CPR certificates.

Blue Card

About UQ Sport

At UQ Sport, our vision is to be Australia’s number one sporting university, and our mission is to deliver exceptional sporting opportunities for The University of Queensland (UQ) community.

We are Queensland’s largest multi‑sport facility, offering Athletics, Aquatic, Tennis and Fitness Centres, along with playing fields, multi‑sport courts, function spaces and retail outlets. Our membership base exceeds 4,000, with more than 7,000 participants engaged across 35+ sporting clubs.

We believe work should be engaging and rewarding. Our team is passionate about fostering a positive culture that supports work‑life balance, health and wellbeing, and personal and professional growth.

As a not‑for‑profit organisation, we deliver almost 400 diverse programs to students, staff, alumni and the wider community across UQ’s St Lucia and Gatton campuses.

• Team Culture: A vibrant, collaborative environment where teamwork thrives
• Work-Life Balance: 35-hour work week to support wellbeing
• Access All Areas: Complimentary access to UQ Sport venues and equipment hire
• Fit for Free: Enjoy complimentary Group Fitness classes
• Food & Coffee Perks: $2 coffees and great discounts across outlets
• Time to Recharge: Birthday leave and additional festive season leave
• Leave Loading: 17.5% leave loading with flexible options

Other Information

UQ Sport is an equal employment opportunity provider. We pride ourselves on our inclusive and diverse workforce. We believe that embracing the differences and expertise in our employees makes us a stronger organisation.

We are committed to providing a fun, safe and supportive service environment for all our customers and clients, including children and young people. For this reason, please be advised that as part of our recruitment process you may be subject to criminal background checks, blue card screening, reference checks, and identification/qualification verification. We may request that you disclose any information relevant to your eligibility to engage in our programs involving children and young people.

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