Regional Assistant Venue Manager – Hospitality Leader

MLKA Hospitality Recruitment; Brisbane; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Shared staff accommodation

Regional Queensland location

Transport access

Job summary

MLKA Hospitality Recruitment – Queensland is seeking an Assistant Venue Manager to oversee daily operations of a busy, multi‑outlet hotel in regional Queensland. The role combines hands-on leadership with guest service excellence and delivers a relaxed rural lifestyle with strong community ties.

You will support the Venue Manager across bar, restaurant, reception and gaming tasks, manage rosters, stock, training, and ensure safety and compliance, while delivering outstanding service to guests.

Qualifications

• Extensive experience in a hotel supervisory or mid-management position.
• Strong product knowledge and the ability to work efficiently under pressure.
• Comprehensive knowledge of gaming operations, responsible service and gaming compliance.
• Solid retail experience, including stock control and POS systems.
• Strong administrative and computer skills, including rostering, timesheets and cash handling.
• Excellent communication, leadership and customer service skills.
• The ability to supervise, train and motivate staff while maintaining high standards.
• Strong organisational skills, initiative and the ability to work independently.
• A flexible, solutions-focused attitude and a willingness to work across all areas of the venue.
• Current Queensland RSA and RSG, CLO, QLD RMLV and Approved Manager’s Licence.

Responsibilities

• Assist the Venue Manager with the daily operation and overall performance of the venue.
• Work behind the bar, preparing and serving drinks, clearing tables, restocking fridges and maintaining bar presentation.
• Oversee and assist with restaurant, reception and bottle shop operations.
• Monitor stock levels, manage stock control and assist with retail purchasing.
• Support gaming operations, including payouts, machine maintenance and compliance requirements.
• Prepare staff rosters, manage timesheets, supervise team members and assist with training.
• Oversee opening and closing procedures and ensure operational standards are maintained.
• Complete cash-ups, balance tills and conduct safe and float counts.
• Clean and change beer lines and kegs as required.
• Assist with after-hours guest check-ins and reception enquiries.
• Deliver excellent customer service, respond to enquiries and resolve guest complaints professionally.
• Maintain a safe, clean and welcoming environment for guests and staff.
• Undertake additional operational duties as required by the Venue Manager.

Skills

Hotel supervision

Leadership

Gaming operations

Retail stock control

Rostering

Cash handling

Customer service

Communication

Staff training

Licences: RSA/RSG/CLO/RMLV

Tools

POS systems

Rostering software

Job description

MLKA Hospitality Recruitment – Queensland is seeking an Assistant Venue Manager to oversee daily operations of a busy, multi‑outlet hotel in regional Queensland. The role combines hands-on leadership with guest service excellence and delivers a relaxed rural lifestyle with strong community ties.

You will support the Venue Manager across bar, restaurant, reception and gaming tasks, manage rosters, stock, training, and ensure safety and compliance, while delivering outstanding service to guests.