Hotel Manager

MLKA Hospitality Recruitment; Queensland; Vor Ort; AUD 90.000 - 100.000; Vollzeit

Benefits dieser Stelle

On-site two-bedroom accommodation

Zusammenfassung

MLKA Hospitality Recruitment is seeking an experienced Hotel Manager for a heritage venue in Regional Queensland. You will lead accommodation, F&B, gaming and functions while driving profitability and maintaining the hotel’s character.

You will manage a hands-on team, oversee compliance and safety, and develop strategies to grow revenue. Queensland RSA/RSG/RMLV qualifications and disclosures are required, with on-site accommodation supplied.

Qualifikationen

• Proven experience managing a hotel, pub or multifaceted hospitality venue with daily operations oversight.
• Strong budgeting, cost control, revenue generation and profitability focus.
• Demonstrated leadership: recruiting, training and performance management of diverse teams.
• Excellent communication, customer service and relationship-building to resolve issues professionally.

Aufgaben

• Oversee all aspects of the hotel's daily operations, ensuring high standards of service, presentation, safety and compliance.
• Lead, support and develop the team through recruitment, training, rostering and performance management.
• Maintain liquor licensing, responsible gambling, food safety, WHS and legislative compliance.
• Oversee gaming operations and ensure responsible gambling practices are embedded across the business.
• Manage labour costs, stock, cash handling, operating expenses and capex in line with objectives.
• Monitor financial performance including revenue, margins, gaming results and occupancy.
• Identify opportunities to increase revenue, improve profitability and engage customers.
• Develop and coordinate promotions, marketing initiatives and new business opportunities.
• Build strong relationships with regulars, community groups, suppliers and partners.
• Monitor market trends and competitor activity to sustain the venue's position.
• Ensure hotel, suites, facilities and back-of-house areas are well maintained.
• Oversee functions and events, including live music and related operations.
• Foster a positive, inclusive workplace culture focused on safety and service excellence.

Kenntnisse

Hotel management experience

Leadership

Budgeting & cost control

Customer service & comms

Gaming operations experience

Ausbildung

Diploma of Hospitality Management

Certificate IV in Hospitality

Tools

TAB

Keno

POS systems

CCTV

AV equipment

Jobbeschreibung

Hotel Manager – Regional Queensland

$90,000–$100,000 + Super | On-Site Two-Bedroom Accommodation

Take the lead at an iconic heritage hotel in Regional Queensland, where strong hospitality management experience, commercial acumen and proven leadership skills will be essential to success.

This is an exciting opportunity for a hands-on Hotel Manager to oversee a multifaceted operation encompassing accommodation, food and beverage, gaming and functions, while driving profitability, developing a high-performing team and preserving the character of a well-established Australian hotel.

About The Venue

Steeped in history and proudly connected to its local community, this established hotel offers far more than traditional pub operations. With accommodation, food and beverage, gaming and functions all under one roof, the venue presents an engaging leadership opportunity for an experienced hospitality professional who thrives on variety, takes ownership of business performance and understands the importance of delivering exceptional customer experiences.

What's On Offer

• $90,000–$100,000 salary + superannuation
• On-site two-bedroom accommodation
• The opportunity to lead a recognised heritage hotel with a strong community presence
• Responsibility across a diverse operation incorporating hospitality, accommodation, gaming and functions
• The opportunity to influence business performance, grow revenue and build on an established venue's success

What You'll Bring

• Proven experience managing a hotel, pub or multifaceted hospitality venue, with a thorough understanding of daily operations.
• Strong commercial and financial management skills, including budgeting, cost control, revenue generation and profitability.
• Demonstrated leadership ability, with experience recruiting, training, mentoring and performance-managing a diverse team.
• Excellent communication, customer service and relationship-building skills, with the confidence to resolve issues professionally.
• A proactive, solutions-focused approach and the ability to make sound decisions in a fast-paced environment.
• Experience with gaming operations, TAB, Keno, POS systems, CCTV and AV equipment.
• A solid understanding of Queensland hospitality legislation, responsible service practices, workplace health and safety, and operational compliance.
• Current Queensland RSA, RSG, RMLV and Approved Manager qualifications, together with Gaming Nomination and CLO Certification.
• A Diploma of Hospitality Management or Certificate IV in Hospitality would be advantageous.

Key Responsibilities

• Oversee all aspects of the hotel's daily operations, ensuring consistently high standards of service, presentation, safety and compliance.
• Lead, support and develop the team through effective recruitment, training, coaching, rostering and performance management.
• Maintain compliance with liquor licensing, responsible gambling, food safety, workplace health and safety and relevant legislative requirements.
• Oversee gaming operations and ensure responsible gambling practices are embedded throughout the business.
• Manage labour costs, stock control, cash handling, operating expenses and capital expenditure in line with business objectives.
• Monitor financial performance, including revenue, profit margins, gaming results, accommodation occupancy, wages and stock turnover.
• Identify and implement opportunities to increase revenue, improve profitability and strengthen customer engagement.
• Develop and coordinate promotions, marketing initiatives and new business opportunities.
• Build strong relationships with regular customers, community groups, suppliers, business partners and other key stakeholders.
• Monitor market trends and competitor activity to identify opportunities for growth and maintain the venue's competitive position.
• Ensure the hotel, motel suites, facilities and back-of-house areas are maintained to a high standard.
• Oversee functions, entertainment and events, including live music and associated operational requirements.
• Foster a positive, accountable and inclusive workplace culture where teamwork, safety and excellent customer service are priorities.

The Ideal Candidate

You'll be a visible, hands-on leader who understands that successful hotel management requires a balance of people leadership, commercial discipline and genuine hospitality. Equally comfortable on the floor supporting the team or reviewing financial performance, you'll bring initiative, sound judgement and the ability to keep a diverse operation running smoothly.

You'll also appreciate the heritage and community connection of a traditional Australian hotel, while recognising the importance of innovation, compliance and continuous improvement. If you're ready to take ownership of a well-established venue and make a meaningful contribution to its ongoing success, this could be an excellent next step in your hospitality career.

Mandatory Qualifications

Applicants must hold the following current Queensland qualifications and certifications:

• Queensland RMLV (Responsible Management of Licensed Venues)
• Queensland Approved Manager Licence
• Queensland RSA (Responsible Service of Alcohol)
• Queensland RSG (Responsible Service of Gambling)
• Gaming Nomination
• CLO Certification