Hands-On Assistant Venue Manager – Regional Queensland

MLKA Hospitality Recruitment; Queensland; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Shared staff accommodation

Job summary

MLKA Hospitality Recruitment seeks an Assistant Venue Manager for Regional Queensland. You will support the Venue Manager across a busy, multi-outlet hotel including bar, restaurant, reception, retail and gaming, with a rotating seven-day roster.

This is a hands-on role requiring leadership by example, excellence in guest service, staff development and strong operational oversight in a rural Queensland town.

Qualifications

• Extensive experience in a hotel supervisory or mid-management position.
• Strong product knowledge and the ability to work efficiently under pressure.
• Comprehensive knowledge of gaming operations, responsible service and gaming compliance.
• Retail experience, including stock control and POS systems.
• Strong administrative and computer skills, including rostering, timesheets and cash handling.
• Excellent communication, leadership and customer service skills.
• The ability to supervise, train and motivate staff while maintaining high standards.
• Strong organisational skills, initiative and the ability to work independently.
• Current Queensland RSA and RSG, CLO, QLD RMLV and Approved Manager’s Licence.

Responsibilities

• Assist the Venue Manager with the daily operation and overall performance of the venue.
• Work behind the bar, preparing and serving drinks, clearing tables, restocking fridges and maintaining bar presentation.
• Oversee and assist with restaurant, reception and bottle shop operations.
• Monitor stock levels, manage stock control and assist with retail purchasing.
• Support gaming operations, including payouts, machine maintenance and compliance requirements.
• Prepare staff rosters, manage timesheets, supervise team members and assist with training.
• Oversee opening and closing procedures and ensure operational standards are maintained.
• Complete cash-ups, balance tills and conduct safe and float counts.
• Clean and change beer lines and kegs as required.
• Assist with after-hours guest check-ins and reception enquiries.
• Deliver excellent customer service, respond to enquiries and resolve guest complaints professionally.
• Maintain a safe, clean and welcoming environment for guests and staff.
• Undertake additional operational duties as required by the Venue Manager.

Skills

Hospitality leadership

Customer service

Team leadership

Operations management

Staff training

Cash handling

POS systems

Rostering

Communication

Tools

Rostering software

Cash handling systems

Job description

MLKA Hospitality Recruitment seeks an Assistant Venue Manager for Regional Queensland. You will support the Venue Manager across a busy, multi-outlet hotel including bar, restaurant, reception, retail and gaming, with a rotating seven-day roster.

This is a hands-on role requiring leadership by example, excellence in guest service, staff development and strong operational oversight in a rural Queensland town.