Hotel Manager

Accor Apartments & Realty; Darwin; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

ALL Heartist membership

Family & Friends discounts

ALL Loyalty program

Accor Academy access

Typsy training

Global career network

Job summary

Accor is seeking a Hotel Manager to oversee daily operations at a Darwin property, driving profitability and guest satisfaction. You will lead, coach and mentor a multi-disciplinary team, align revenue strategies with business goals, and manage relationships with owners and regional services.

The role emphasizes team development, service excellence, and community engagement as part of Accor's local operations.

Qualifications

• Experience as Department or Operational Manager in an accommodation provider environment.
• Strong understanding of Hotel Rooms Division Management.
• Proven leadership and stakeholder management skills.
• Workforce planning, staffing and productivity optimization experience.
• Demonstrated ability to engage with owners, guests and regional shared services.

Responsibilities

• Oversee all property operations including revenue management, recruitment & training, guest services and financial targets.
• Lead and develop the hotel team to ensure profitability and success.
• Drive performance improvements aligned with business objectives and implement changes.
• Build and maintain relationships with key stakeholders, owners and regional shared services.
• Maintain high product and service standards while maximizing revenue and controlling costs.
• Recruit and develop a motivated team focused on positive customer sentiment.
• Represent Accor and foster community engagement locally.

Skills

Operational management

Hotel Rooms Division

Stakeholder management

Team leadership

Staff training

Customer service

Relationship building

MLR / body corporates experience

Job description

Posted Wednesday 19 August 2026 at 2:00 pm

Mantra Pandanas stands nestled in the vibrant core of Darwin city. The property encompasses modern and chic hotel rooms, studio spaces, as well as one and two bedroom apartments. Offering a range of conferencing and event style facilities as well as dining experiences at Table Forty Three, lagoon style recreational pool, spa and fully equipped gym for guests to enjoy. When you find yourself off duty, embark on a journey through varied landscapes intertwined with rich Aboriginal heritage. Indulge in moments of relaxation by the Darwin waterfront, explore national parks and botanical gardens, and pay homage to historical landmarks. And of course, in this territory, don't forget to smile at a crocodile!

Purpose

As Hotel Manager, you will take on the crucial task of overseeing and managing all daily operations on property, guaranteeing its seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.

Primary Responsibilities

• Manage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets
• Be responsible for leading and developing your team to ensure the hotel’s profitability and success
• Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
• Create and build strong relationships with key stakeholders, property owners, guests and regional shared services
• Maintain excellent product and service standards whilst maximising revenue and balancing expenses
• Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
• Act as a liaison within the local community, representing Accor and fostering community engagement

Skills and Experience

• Prior experience as a Department or Operational Manager within an accommodation provider environment
• Strong understanding of Hotel Rooms Division Management
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• Expertise in overseeing workforce management, including staffing optimization and productivity enhancement
• You set a precedent through personal conduct and thrives in the midst of active involvement
• Past experience working with body corporates in an MLR setting is desirable
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.