Assistant Manager

Subway Group; Kempsey; On-site; AUD 52,000 - 72,000; Full time

Job summary

Subway Group in Australia is seeking an Assistant Manager to lead restaurant teams and uphold fast-paced retail standards. The role focuses on ensuring quality, training staff, and maintaining health, safety and presentation across the store.

Applicants with management experience in quick-service retail are encouraged to apply. The position offers opportunities for career progression within Subway franchises and requires reliability, strong customer focus, and the ability to manage daily

Qualifications

• Experience in fast-paced retail environments preferred.
• Strong communication and training abilities.
• Ability to lead teams and uphold service standards.

Responsibilities

• Complete morning shift duties per opening sheets.
• Assist in monitoring store operations and presentation.
• Maintain quality of product and customer service standards.
• Conduct stocktakes and wage sheets with manager review.
• Place drinks, vegetable and milk orders as scheduled.
• Monitor store costs and report variances to manager.
• Bank store takings when required and report discrepancies.
• Train new staff and share new training methods.
• Lead by example in delivering excellent customer service.
• Address customer complaints and coordinate remedial action when needed.
• Report equipment failures promptly and maintain equipment.

Skills

Customer service

Staff leadership

Retail operations

People management

Job description

With over 40,000 restaurants, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Assistant Manager is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

• Complete morning shift duties as per Opening Sheet Duties instore
• Assist in monitoring store operations
• Monitor quality of product & customer service standards as well as monitoring front of store presentation and outdoor areas.
• Complete Stocktake, WISR, Control Sheet and send after reviewing by the Manager. Adjust Wages Time Sheet for submission to the Manager
• Complete drinks, vegetable and milk orders on the required day and the Countrywide order when manager is away.
• Keep abreast of store costs when completing the WISR and report excesses to the Manager
• Bank store takings when required
• Communicate store operation standards and new processes to staff as required
• Provide training for new employees
• Be available to other staff for instruction on new training techniques if required and for direction & support
• Lead by example in delivering excellence in customer service
• Report all customer complaints to the Manager and respond to & take remedial action on all customer complaints if the manager is not available
• Report equipment failure to the manager immediately and generally maintain equipment. Respond efficiently in times of equipment failure if the manager is not available
• Implement & manage change in an efficient, constructive & positive way.
• Keep abreast of and maintain required health and safety standards
• Maintain store food, safety, and hygiene standards at all times
• Maintain your uniform standards including name badge. Other duties may be required as circumstances dictate and are to be discussed with the Manager and agreed to before any implementation.

The Ideal Candidate

Working as an AssistantManager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.