Assistant Manager / Team Leader

Subway; Shire Of Broome; On-site; AUD 80,000 - 82,000; Full time

Job summary

Subway (Australia) is hiring an Assistant Manager in Broome to lead teams in a fast-paced retail environment and uphold the Subway brand’s quick, nutritious service.

The role covers opening duties, monitoring store operations, stock control, training new staff, handling customer issues, and ensuring health and safety standards. Salary ranges between AU$79,500 and AU$82,000 per year, commensurate with experience.

Qualifications

• Experience managing fast-paced retail teams.
• Strong customer service and communication skills.
• Ability to train and develop staff.

Responsibilities

• Perform morning shift duties per Opening Sheet
• Monitor store operations and quality standards
• Oversee stocktake, wage sheets, and orders when manager is away
• Maintain health and safety standards and food hygiene
• Train new employees and provide direction to staff
• Maintain equipment and respond to issues promptly
• Implement and manage change in a constructive manner
• Lead by example to deliver excellent customer service
• Address customer complaints in absence of the manager
• Ensure store presentation and outdoor areas meet brand standards

Skills

Management experience

Customer service leadership

Job description

The following content displays a map of the jobs location - Paspaley Plaza, 22 Carnarvon St Broome

With over 40,000 restaurants, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway® brand.

Job Introduction

The Assistant Manager is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

Complete morning shift duties as per Opening Sheet Duties instore

Assist in monitoring store operations

Monitor quality of product & customer service standards as well as monitoring front of store presentation and outdoor areas.

Complete Stocktake, WISR, Control Sheet and send after reviewing by the Manager. Adjust Wages Time Sheet for submission to the Manager

Complete drinks, vegetable and milk orders on the required day and the Countrywide order when manager is away.

Keep abreast of store costs when completing the WISR and report excesses to the Manager

Bank store takings when required

Communicate store operation standards and new processes to staff as required

Provide training for new employees

Be available to other staff for instruction on new training techniques if required and for direction & support

Lead by example in delivering excellence in customer service

Report all customer complaints to the Manager and respond to & take remedial action on all customer complaints if the manager is not available

Report equipment failure to the manager immediately and generally maintain equipment. Respond efficiently in times of equipment failure if the manager is not available

Implement & manage change in an efficient, constructive & positive way.

Keep abreast of and maintain required health and safety standards

Maintain store food, safety, and hygiene standards at all times

Maintain your uniform standards including name badge

Other duties may be required as circumstances dictate and are to be discussed with the Manager and agreed to before any implementation.

• Salary will be dependent on experience and qualifications between $79500 - $82000/year.
• POSITION IS OPEN TO AUSTRALIAN RESIDENTS WITH PERMANENT WORKING RIGHTS WITHIN THE COUNTRY.

The Ideal Candidate

Working as an AssistantManager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.