Assistant Manager

Mantra Hotels, Resorts and Apartments; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Accor Academy and Typsy training

Job summary

Mantra on Russell in Melbourne's CBD seeks an experienced Assistant Manager to lead the Front Office team, delivering memorable guest experiences while maintaining high energy across shifts. You will coordinate with other departments, manage guest feedback, assist with rosters, and mentor team members to uphold service standards and operational excellence in a busy hotel environment.

This role offers the chance to grow within a global Accor network, with access to ALL membership benefits and

Qualifications

• Experience leading Front Office teams in hotels.
• Proficiency with reservation and property management systems.
• Ability to multitask under pressure with strong organization.
• Excellent written and spoken communication skills.
• Flexible to a rotating schedule including nights, weekends and holidays.

Responsibilities

• Oversee day-to-day hotel operations with expertise.
• Lead Front Office Team, mentoring and developing staff.
• Collaborate with guests to resolve issues.
• Contribute to roster planning and scheduling.
• Uphold high guest service standards and energy.

Skills

Front Office Leadership

PMS Software

Time Management

Communication

Shift Flexibility

Tools

PMS Software

Job description

Enjoy Access to Accor Hotels Global Staff Benefits

Located in Melbourne's CBD, right around the corner from the food-lined streets of China Town, you will find Mantra on Russell. The property offers self-contained apartment-style hotel rooms, one and two bedroom apartments. Mantra on Russell is also home to an on-site restaurant, Home Kitchen & Bar for guests to enjoy gastronomy delights that Melbourne famous for. There is much to see and do in Melbourne - you just need to decide which festivals, restaurants, bars, arts or sports events you will attend on your days off!

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.

Offering premium accommodation with a warm welcome in bustling cities and favourite holiday destinations. With hotels, resorts and self-contained apartments on the coast and in the city, you will always find the perfect space in the ideal place. Across Australia and New Zealand, Mantra makes room for you.

Mantra is a part of Accor Global, Hosting 40+ hotel brands with 5,300 hotels across 110 countries.

Offering premium accommodation with a warm welcome in bustling cities and favourite holiday destinations. With hotels, resorts and self-contained apartments on the coast and in the city, you will always find the perfect space in the ideal place. Across Australia and New Zealand, Mantra makes room for you.

Mantra is a part of Accor Global, Hosting 40+ hotel brands with 5,300 hotels across 110 countries.