Assistant Manager

Queensland Corrective Services; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Queensland Corrective Services – Brisbane QLD is seeking an experienced leader to support the Manager of Sentence Management. The role focuses on quality assurance, governance, and ensuring compliance with legislation, directives and policies for the detention of prisoners and appropriate security classifications.

You will supervise staff, develop performance, and analyse workload trends. The ideal candidate will have strong communication, the ability to work under pressure, and experience in

Qualifications

• Experience supervising and leading a team including supporting the Manager in human resource processes.
• Ability to work under pressure, meet deadlines, respond to unexpected events and escalate issues appropriately.
• Experience in a criminal justice environment or comparable governance systems with the ability to rapidly acquire necessary knowledge.
• Ability to maintain governance and oversight systems using information to support service delivery and quality assurance.
• Strong written and oral communication skills with attention to detail when preparing complex reports for internal and external stakeholders.
• Experience in coaching, mentoring, staff development, and conducting difficult conversations.

Responsibilities

• Provide support to the Manager and contribute to day-to-day operations of a unit.
• Oversee quality assurance and governance of tasks to ensure compliance with legislation and agency directives.
• Manage staff performance, training and development and analyze workloads to ensure adequate resource allocation.
• Prepare and present complex reports for internal and external stakeholders and escalate issues when required.

Skills

Team leadership

Governance

Legislation interpretation

Performance reporting

Stakeholder comms

Job description

Queensland Corrective Services – Brisbane QLD

In this role you will provide support to the Manager and contributes to the day to day operations of a unit whilst performing other sentence management functions as required. The position is responsible for quality assurance and governance oversight of tasks completed to ensure compliance with legislation, mandated timeframes, agency directives, procedures and policies for the lawful detention of prisoners, appropriate prisoner security classification and placement in accordance with their delegated authority. The Assistant Manager is responsible for the direct supervision of staff and will support the Manager Sentence Management in managing staff performance, training and development, as well as analysing trends and workloads to ensure adequate resource allocation within their teams. This position reports directly to the Manager, Sentence Management services.

The most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Team Individual contributor leadership stream:

• Experience and a demonstrated skill set for supervising and leading a team including supporting the Manager in the application of human resource management processes;
• Demonstrated ability to work under pressure, meet tight deadlines, respond to new and unexpected events and appropriately escalated issues;
• Experience in the criminal justice environment including the interpretation and application of legislation, policy and practice directives in an operational environment is preferable or alternatively possess a similar work experience that demonstrates your previous exposure to governed systems and an ability to rapidly acquire necessary knowledge;
• Demonstrated ability to maintain governance and oversight systems including using information to support service delivery and performance as well as to maintain effective quality assurance processes;
• Strong written and oral communication skills and an attention to detail in this regard including in the preparation of and completion of complex reports, for both internal and external stakeholders; and
• Proven skills in staff engagement including coaching, mentoring and staff development as well as experience in conducting difficult conversations, negotiating resolutions and appropriately reporting issues and actions.

Applications to remain current for 12 months.