Assistant Manager

Subway® Australia; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

Subway Australia is seeking an Assistant Manager for a busy Brisbane store. You will lead a small team, oversee opening duties, monitor store operations, uphold food safety and quality standards, and ensure exceptional customer service.

Experience in fast-paced retail is essential. You will train staff, manage stock and reports, and support the Manager in achieving sales targets while maintaining the Subway brand promise.

Qualifications

• Experience in management in fast-paced retail environments.
• Ability to train and develop staff.
• Strong customer service orientation.

Responsibilities

• Complete morning shift duties as per Opening Sheet Duties instore.
• Assist in monitoring store operations.
• Monitor quality of product & customer service standards as well as monitoring front of store presentation and outdoor areas.
• Complete stocktake, WISR, Control Sheet and send after reviewing by the Manager.
• Complete drinks, vegetable and milk orders on the required day and the Countrywide order when manager is away.
• Keep abreast of store costs when completing the WISR and report excesses to the Manager.
• Bank store takings when required.
• Communicate store operation standards and new processes to staff as required.
• Provide training for new employees.
• Lead by example in delivering excellence in customer service.
• Report all customer complaints to the Manager and respond to & take remedial action on all customer complaints if the manager is not available.
• Report equipment failure to the manager immediately and generally maintain equipment.
• Implement & manage change in an efficient, constructive & positive way.
• Keep abstear of and maintain required health and safety standards.
• Maintain store food, safety, and hygiene standards at all times.
• Maintain your uniform standards including name badge.
• Other duties may be required as circumstances dictate and are to be discussed with the Manager and agreed to before any implementation.

Job description

The following content displays a map of the jobs location - 15 Adelaide Street Brisbane Square

Job Introduction

With over 40,000 restaurants, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the globe our Franchise Owners are looking to recruit motivated and driven team members to join the Subway® brand.

The Assistant Manager is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

If you have management experience in a fast-paced retail environment, then we want to hear from you!

Main Responsibilities

• Complete morning shift duties as per Opening Sheet Duties instore
• Assist in monitoring store operations
• Monitor quality of product & customer service standards as well as monitoring front of store presentation and outdoor areas.
• Complete Stocktake, WISR, Control Sheet and send after reviewing by the Manager. Adjust Wages Time Sheet for submission to the Manager
• Complete drinks, vegetable and milk orders on the required day and the Countrywide order when manager is away.
• Keep abreast of store costs when completing the WISR and report excesses to the Manager
• Bank store takings when required
• Communicate store operation standards and new processes to staff as required
• Provide training for new employees
• Be available to other staff for instruction on new training techniques if required and for direction & support
• Lead by example in delivering excellence in customer service
• Report all customer complaints to the Manager and respond to & take remedial action on all customer complaints if the manager is not available
• Report equipment failure to the manager immediately and generally maintain equipment. Respond efficiently in times of equipment failure if the manager is not available
• Implement & manage change in an efficient, constructive & positive way.
• Keep abstear of and maintain required health and safety standards
• Maintain store food, safety, and hygiene standards at all times
• Maintain your uniform standards including name badge
• Other duties may be required as circumstances dictate and are to be discussed with the Manager and agreed to before any implementation.

The Ideal Candidate

Working as an AssistantManager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® Franchise Owners are proud of their hard-working teams and are able to offer fantastic career path opportunities to truly develop your career.

About The Company

Please be aware that restaurants are independent franchises. All applications are sent to the Franchise Owner or operator.