Assistant General Manager (Sbarro)

LV Petroleum; Shire Of Williams; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & PH

Weekly Pay

Growth Opportunities

Job summary

Del Taco is seeking an experienced Operations Manager to oversee day-to-day restaurant operations, ensure quality and safety standards, and drive financial performance. You will lead and develop staff, manage inventory and costs, and support marketing efforts to build community engagement.

The role requires strong leadership, excellent communication, and a focus on guest satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• 2–3 years supervisory or management experience in food service preferred.
• Strong leadership and staff development skills.
• Excellent customer service and ability to resolve complaints promptly.
• Financial acumen including budgeting, cost control and profitability.

Responsibilities

• Assist GM in overseeing day-to-day restaurant operations to ensure efficiency and smooth operations.
• Ensure all food products meet quality standards from preparation to presentation.
• Enforce operational standards and procedures in line with policies and local regulations.
• Monitor food safety, sanitation, and cleanliness for a safe environment.
• Assist with opening/closing procedures, including cash handling and security.
• Supervise, train, and develop staff; recruit and onboard new team members.
• Delegate tasks and balance workloads to meet operational needs.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive, team-oriented atmosphere and customer service excellence.
• Assist in managing finances: track sales, control costs, and manage inventory.
• Help maintain labor costs in line with forecasts and budgets.
• Assist with payroll processing and scheduling.
• Manage inventory: food, beverage, and supplies, and monitor deliveries.
• Track usage and waste to maintain accurate records.
• Ensure health, safety, and sanitation compliance and conduct safety checks.
• Support local marketing strategies and community engagement to drive traffic and sales.
• Promote Del Taco brand and uphold restaurant reputation in the community.

Skills

Operations management

Leadership

Customer service

Budgeting

Organization

Communication

Problem-solving

Education

High school diploma

Business or Hospitality degree (plus)

Job description

Key Responsibilities:

1. Operations Management:

• Assist the General Manager in overseeing day-to-day restaurant operations to ensure efficient and smooth operations.
• Ensure all food products meet Sbarro’s quality standards, from preparation to presentation.
• Enforce operational standards and procedures, ensuring adherence to company policies and local regulations.
• Monitor food safety, sanitation, and cleanliness standards to ensure a safe and clean environment for both guests and staff.
• Assist in handling opening and closing procedures, including cash handling, equipment checks, and restaurant security.

2. Team Leadership & Staff Management:

• Supervise, train, and develop restaurant staff to ensure they are performing their jobs effectively and efficiently.
• Assist with recruiting, onboarding, and retaining high-performing team members.
• Delegate tasks effectively to team members, ensuring workloads are balanced and operational needs are met.
• Conduct regular performance reviews and provide constructive feedback to employees to help them improve and grow.
• Foster a positive, team-oriented atmosphere that encourages collaboration and excellent customer service.

3. Customer Service Excellence:

• Ensure that customers have a positive dining experience by maintaining high standards of service, food quality, and cleanliness.
• Resolve customer complaints and concerns in a professional, friendly, and efficient manner, ensuring customer satisfaction.
• Lead by example in customer interactions, demonstrating excellent communication and problem-solving skills.

4. Financial Management & Cost Control:

• Assist in managing restaurant finances, including tracking sales, controlling costs, and managing inventory.
• Help to maintain profitability by adhering to budget guidelines and minimizing waste, theft, and errors.
• Manage labor costs effectively by ensuring proper staffing levels in accordance with sales forecasts and labor budgets.
• Assist with payroll processing and labor scheduling.

5. Inventory & Supply Management:

• Assist in managing food, beverage, and supply inventory to ensure adequate stock levels and minimize shortages.
• Help place inventory orders and monitor deliveries to ensure that supplies are received on time and stored properly.
• Track inventory usage and waste to maintain accurate inventory records.

6. Health & Safety Compliance:

• Ensure compliance with all health, safety, and sanitation regulations, including food handling and employee safety procedures.
• Conduct regular safety checks and maintain a safe work environment for all team members.
• Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.

7. Marketing & Community Engagement:

• Support the General Manager in executing local marketing strategies and promotions to drive traffic and sales.
• Assist in community engagement initiatives and building relationships with local businesses and customers.
• Help promote Del Taco’s brand and ensure the restaurant maintains a positive reputation in the community.

• Education: High school diploma or equivalent (required); college degree in business, hospitality management, or related field is a plus.
• Experience: At least 2-3 years of experience in a supervisory or management role within the food service industry.
• Leadership: Strong leadership skills with the ability to motivate, train, and develop staff.
• Customer Service: Excellent customer service skills and the ability to manage customer complaints in a professional and timely manner.
• Financial Acumen: Experience in managing budgets, controlling costs, and maximizing profitability.
• Organization: Ability to multitask and stay organized in a fast-paced environment.
• Communication: Strong communication skills, both verbal and written, with the ability to work effectively with customers and team members.
• Problem-Solving: Ability to make quick decisions and solve problems effectively under pressure.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay
• Growth Opportunities