Assistant General Manager | Brand new CBD Venue | Applejack

Applejack; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Staff meals

Career growth

Venue discounts

RSA and training support

Team social events

Job summary

Applejack Hospitality is opening a brand-new CBD venue and seeking an Assistant General Manager to lead the front-of-house team from day one. You’ll shape culture, deliver exceptional guest experiences and drive service standards in a premium/high-volume environment.

Join a fresh team with clear career pathways, ongoing training and great tips. RSA compliance, rotating rosters and strong wine/spirits knowledge are essential.

Qualifications

• Minimum 2–3 years’ recent leadership experience in a premium/high-volume restaurant or bar.
• Working knowledge of labour planning, budgets, stock and POS systems.
• Strong wine/spirits and food knowledge with confident, guest-facing communication.
• Current NSW RSA (or ability to obtain before start).
• Availability to work a rotating roster incl. nights/weekends/public holidays.

Responsibilities

• Lead, coach and roster FOH teams to deliver exceptional guest experiences across all services.
• Oversee floor operations, section allocations, reservations and waitlist management.
• Drive, coach and develop team members in sequence-of-service, table-touches, upselling and guest recovery protocols.
• Manage labour against budgets; interpret daily/weekly P&L and service KPIs.
• Maintain compliance with RSA/RSF, incident reporting and safety protocols.
• Ensure cash-up, POS and end-of-day procedures are accurate and compliant.

Skills

Leadership

Team coaching

Guest service

Communication

Roster management

Tools

POS systems

Job description

Assistant General Manager | Brand new CBD Venue | Applejack

A brand-new venue. A fresh team. A new chapter for Applejack.

Applejack Hospitality is bringing something new to the Sydney CBD, and we’re looking for an Assistant General Manager to help bring it to life. Joining us at the beginning means you’ll have the opportunity to shape the team, build the culture and help set the standard from day one.

We’re passionate about bringing people together to celebrate moments, create lasting memories and showcase the incredible talent, passion and culture Sydney has to offer.

Key duties & responsibilities

• Lead, coach and roster FOH teams to deliver exceptional guest experiences across all services
• Oversee floor operations, section allocations, reservations and waitlist management
• Drive, coach and develop team members in sequence-of-service, table-touches, upselling and guest recovery protocols
• Manage labour against budgets; interpret daily/weekly P&L and service KPIs
• Maintain compliance with RSA/RSF, incident reporting and safety protocols
• Ensure cash-up, POS and end-of-day procedures are accurate and compliant

We'd love from you...

• Minimum 2–3 years’ recent leadership experience in a premium/high-volume restaurant or bar
• Working knowledge of labour planning, budgets, stock and POS systems
• Strong wine/spirits and food knowledge with confident, guest-facing communication
• Current NSW RSA (or ability to obtain before start)
• Availability to work a rotating roster incl. nights/weekends/public holidays

Whats in it for you...

• People First:Be part of an inclusive team where everyone belongs.
• Grow With Us:Clear career pathways, paid training and development at every stage.
• Master Your Craft:Ongoing food and beverage training from industry leaders.
• Great Tips:Earn extra through our competitive tip structure.
• Work-Life Balance:We value sustainable rosters and support a healthy balance between work and life.
• Dine & Save:Exclusive discounts across every Applejack venue.
• Epic Team Culture:Social events, celebrations and plenty of fun along the way.
• Recognition Matters:Incentives and rewards that celebrate great performance.

Please Note: As part of our recruitment process, candidates may be required to undergo a background check.