Venue/Outler Manager

Stamford Hotels and Resorts; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted meals and non-alcoholic BeV

Supplied meals during allocated roster

Complimentary dry cleaning allowance

Complimentary onsite car parking

Job summary

Stamford Grand Adelaide is seeking an energetic, commercially driven Venue Manager to lead Grand Bar, one of Glenelg's premier hotel bars. You will oversee day-to-day operations, deliver premium beverage service, and drive promotions to maximise profitability while ensuring exceptional guest experiences.

Reporting to the F&B Manager, you will lead a passionate team, spend time on the floor with guests, and collaborate with Head Chef, Sales & Marketing and Front Office to grow revenue and

Qualifications

• 3–5 years' experience managing a premium bar or high-volume venue.
• Strong knowledge of premium beverages, wines, spirits and cocktails.
• Proven ability to lead and motivate hospitality teams.
• RSA certification and liquor licensing knowledge.
• Excellent guest engagement and conflict resolution skills.

Responsibilities

• Lead and inspire a high performing bar team through coaching, mentoring and development.
• Create a fun, energetic and customer-focused team culture.
• Recruit, onboard and develop future hospitality leaders.
• Lead by example through exceptional guest engagement and service.
• Oversee the daily operation of Grand Bar and ensure premium beverage and cocktail service standards.
• Drive promotions, events and entertainment offerings to maximise revenue.
• Analyse venue performance and manage labour costs and waste.
• Ensure compliance with RSA, licensing, food safety and WHS requirements.

Skills

Bar operations leadership

Guest engagement

Team leadership

Financial acumen

RSA knowledge

Promotions/events planning

Communication

Evening/weekend flexibility

Job description

Stamford Grand Adelaide is seeking an energetic, passionate and commercially driven Venue/Outler Manager to lead the iconic Grand Bar.

This is an exciting opportunity for an experienced bar professional who thrives in a fast paced environment and has a genuine passion for premium beverage service, cocktails, entertainment, team leadership and creating exceptional guest experiences.

If you enjoy leading vibrant venues, driving revenue through innovative promotions and delivering memorable nights for your guests, we'd love to hear from you.

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

Reporting to the F&B Manager, you will take ownership of the day to day operation of Grand Bar, one of Glenelg's premier hotel bars.

This role is heavily focused on creating an energetic venue atmosphere while delivering exceptional beverage service, driving sales and maximising profitability. You will lead a passionate team of supervisors and F&B attendants, ensuring every guest receives an outstanding experience whether they're joining us for after work drinks, cocktails, live entertainment, sporting events or casual dining.

You will be responsible for leading bar operations, developing beverage initiatives, driving promotions and events, maintaining exceptional service standards and ensuring the venue consistently exceeds financial and guest satisfaction targets.

As a hands on leader, you'll spend the majority of your time on the floor supporting your team, engaging with guests and creating an exciting and welcoming venue culture.

Working closely with the Head Chef, Sales & Marketing, Front Office and wider F&B team, you will continually identify opportunities to grow revenue, increase patronage and position Grand Bar as one of Adelaide's leading hotel bars.

Key Responsibilities

• Lead and inspire a high performing bar team through coaching, mentoring and development.
• Create a fun, energetic and customer-focused team culture.
• Recruit, onboard and develop future hospitality leaders.
• Lead by example through exceptional guest engagement and service.

Bar Operations

• Oversee the daily operation of Grand Bar.
• Ensure premium beverage and cocktail service standards are consistently delivered.
• Maintain exceptional venue presentation and atmosphere.
• Manage opening, closing and cash handling procedures.
• Oversee beverage quality, stock rotation and cellar management.
• Drive cocktail standards and beverage innovation.

Commercial Performance

• Maximise beverage sales and venue profitability.
• Develop promotions, activations, themed events and entertainment offerings.
• Analyse venue performance and identify revenue opportunities.
• Manage labour costs through effective rostering.
• Monitor beverage cost percentages and minimise wastage.
• Assist with budgeting, forecasting and financial reporting.

Guest Experience

• Create memorable guest experiences that encourage repeat visitation.
• Build relationships with regular guests and VIP clientele.
• Professionally resolve guest concerns.
• Continuously seek opportunities to improve service standards.

Compliance

• Ensure compliance with RSA legislation, liquor licensing requirements, food safety standards and Workplace Health & Safety legislation.
• Maintain accurate venue documentation and compliance records.
• Ensure all staff operate in accordance with Stamford policies and procedures.

About You:

You are an experienced hospitality leader who genuinely enjoys running busy bars and creating vibrant guest experiences.

You have strong commercial awareness, love coaching teams and understand how to build a venue that guests want to return to.

You will bring:

• Minimum 3-5 years' experience managing a premium bar, hotel bar, pub or high volume hospitality venue.
• Strong knowledge of premium beverages, wines, spirits, cocktails and bar operations.
• Experience managing busy beverage-focused venues.
• Proven ability to lead and motivate hospitality teams.
• Strong financial acumen including labour management, beverage cost control and revenue generation.
• Excellent guest engagement and conflict resolution skills.
• Experience planning promotions, entertainment or special events is highly regarded.
• Current Responsible Service of Alcohol (RSA).
• Knowledge of liquor licensing legislation.
• Excellent communication and leadership skills.
• Ability to work evenings, weekends and public holidays.
• Full Australian working rights.

Hotel experience will be highly regarded but is not essential.

• Discounted meals and non-alcoholic beverages
• Supplied meals during allocated rostered shifts
• Complimentary dry cleaning allowance
• Complimentary onsite car parking

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

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