Assistant Director, Registry Operations & Service Delivery

Administrative Review Tribunal; Canberra; On-site; AUD 122,000 - 143,000; Full time

Benefits offered by this job

Salary packaging options

健康 and wellbeing programs including 15

Generous leave allowances

Job summary

Administrative Review Tribunal seeks an Assistant Director Operations to lead registry operations, manage resources and drive performance for high-quality tribunal services. You will oversee teams, develop workforce capability and coordinate across functional areas to deliver efficient outcomes for users and staff.

You will work closely with stakeholders, contribute to process improvements and provide expertise on jurisdictional processes, ensuring statutory objectives are met and service

Qualifications

• Lead and support people to deliver registry operations with quality and service.
• Collaborate across operational areas to drive improvements and stakeholder outcomes.
• Balance competing priorities while maintaining focus on quality and service delivery.

Responsibilities

• Lead teams and service delivery, manage resources and workforce capability.
• Foster stakeholder relationships and contribute to service improvements.
• Provide expertise on jurisdictions, processes and cases to support statutory objectives.
• Drive operational performance to ensure efficient, high-quality tribunal services.

Skills

Leadership

Stakeholder management

Change management

Team building

Process improvement

Cross-functional collaboration

Communications

Education

Tertiary qualifications in a related field

Job description

Administrative Review Tribunal seeks an Assistant Director Operations to lead registry operations, manage resources and drive performance for high-quality tribunal services. You will oversee teams, develop workforce capability and coordinate across functional areas to deliver efficient outcomes for users and staff.

You will work closely with stakeholders, contribute to process improvements and provide expertise on jurisdictional processes, ensuring statutory objectives are met and service