Assistant Director Operations

Administrative Review Tribunal; Sydney; On-site; AUD 122,000 - 143,000; Full time

Benefits offered by this job

Salary packaging options

Health and wellbeing programs

Generous leave allowances

Job summary

Administrative Review Tribunal in Australia invites applications for Assistant Director Operations. The role leads teams, drives service delivery and continuous improvement across registry operations within national branches.

You will manage resources, develop capability and ensure high-quality services for Tribunal users and staff. You will partner with colleagues across functions to implement jurisdictional processes, foster stakeholder relationships and contribute to strategic operational

Qualifications

• Proven ability to lead and support people.
• Ability to navigate complex challenges with a collaborative approach.
• Experience balancing competing priorities while maintaining quality and service delivery.

Responsibilities

• Lead and develop teams to deliver registries operations and services.
• Drive operational performance and continuous improvement.
• Foster productive stakeholder relationships and contribute to service improvements.
• Provide expertise on jurisdictions, processes and cases to support statutory objectives.
• Work across functional areas to achieve shared outcomes and organisational priorities.

Skills

Leadership

Stakeholder management

Change management

Project delivery

Communication

Education

Tertiary qualifications in a relevant field

Job description

At the Administrative Review Tribunal, we are committed to creating opportunities to fulfil your ambitions and thrive.

Join us as an Assistant Director Operations and lead teams, drive continuous improvement and contribute to the delivery of accessible, user-focused Tribunal services.

This flexible, full-time role is available on an ongoing basis and can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth or Sydney.

Remuneration: The annual salary range for the position is EL1 - $121,755 - $143,202 p.a., plus a generous employer superannuation contribution of 15.4%.

This joint recruitment exercise will fill vacancies across Pathway Support (PS) in the Case Management Branch and Applications & Early Case Assessment (AECA) in the User Access and Member Services Branch.

Applications & Early Case Assessment (AECA) supports the front end of the review process, including registration of new applications, jurisdiction assessments and case triage, while Pathway Support (PS) supports the progression of applications through the case management phase. Both sections operate nationally, manage geographically dispersed teams and offer collaborative, fast-paced environments with a strong focus on quality service delivery, effective case management and continuous improvement.

About the opportunity

As an Assistant Director Operations, you will assist the Director to manage and deliver registry operations, functions and services within one of the Tribunal's key operational areas. Leading teams and service delivery, you will manage resources, build workforce capability and drive operational performance to ensure the delivery of efficient, high-quality services to Tribunal users, members and staff.

Working closely with colleagues across operational areas, you will foster productive stakeholder relationships, contribute to service improvements and provide expertise on jurisdictions, processes and cases, supporting the delivery of the Tribunal's statutory objectives.

Experience & Qualifications

You will bring a proven ability to lead and support people, build productive relationships and navigate complex challenges. You will be a collaborative and solutions-focused professional who can balance competing priorities while maintaining a strong focus on quality and service delivery.

To be successful in this role, you will:

• build inclusive and supportive teams, with a genuine commitment to the capability, development and wellbeing of your people
• create clarity and accountability, setting clear expectations and supporting teams to deliver
• lead confidently through change, bringing people with you while reshaping work practices and embedding new ways of working
• contribute to and lead projects and improvement initiatives, turning ideas and organisational priorities into practical outcomes
• work effectively across functional boundaries, contributing to shared outcomes beyond your immediate area of responsibility
• communicate with influence and exercise sound judgement, particularly when dealing with complex or sensitive issues.
• Tertiary qualifications in a field of study that might complement the required capabilities OR relevant experience in a similar work environment.
• Australian Federal Police Check
• Baseline security clearance and pre-employment checks

Learn more about this role by reviewing the Position Description linked below.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.

You can learn more about the Tribunal on our website, About us | Administrative Review Tribunal

What we offer:

We believe the little extras can make a big difference in supporting your success and some of our great incentives include:

• salary packaging options
• access to holistic health and wellbeing programs including Fitness Passport which provides discounted access to 350+ gyms, free annual influenza vaccinations and free eye tests
• generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance.

Read our Enterprise Agreement for more information about our terms and conditions of employment.

For further information about this opportunity please contact:

Name and Job Title: Peter Christopoulos, Director Pathway Support

Tel: [phone]

Contact the Talent team on [phone] or [e-mail] for assistance with accessing our website or with lodging your application.

The use of AI in Recruitment

Please ensure you have read the Australian Public Service Commission Principles for candidates use of AI in recruitment and understand your obligations.

Merit Pool Acknowledgement

A merit pool may be created to fill similar vacancies within the next 18 months. Suitable candidates in this merit pool may be contacted for roles at the Tribunal, or the broader APS.

RecruitAbility Scheme

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

We are a Circle Back Initiative Employer and commit to responding to every applicant.

Our commitment to inclusion and diversity

The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.