Assistant Director, Operations & Service Delivery

Administrative Review Tribunal; Sydney; On-site; AUD 122,000 - 143,000; Full time

Benefits offered by this job

Salary packaging options

Health and wellbeing programs

Generous leave allowances

Job summary

Administrative Review Tribunal in Australia invites applications for Assistant Director Operations. The role leads teams, drives service delivery and continuous improvement across registry operations within national branches.

You will manage resources, develop capability and ensure high-quality services for Tribunal users and staff. You will partner with colleagues across functions to implement jurisdictional processes, foster stakeholder relationships and contribute to strategic operational

Qualifications

• Proven ability to lead and support people.
• Ability to navigate complex challenges with a collaborative approach.
• Experience balancing competing priorities while maintaining quality and service delivery.

Responsibilities

• Lead and develop teams to deliver registries operations and services.
• Drive operational performance and continuous improvement.
• Foster productive stakeholder relationships and contribute to service improvements.
• Provide expertise on jurisdictions, processes and cases to support statutory objectives.
• Work across functional areas to achieve shared outcomes and organisational priorities.

Skills

Leadership

Stakeholder management

Change management

Project delivery

Communication

Education

Tertiary qualifications in a relevant field

Job description

Administrative Review Tribunal in Australia invites applications for Assistant Director Operations. The role leads teams, drives service delivery and continuous improvement across registry operations within national branches.

You will manage resources, develop capability and ensure high-quality services for Tribunal users and staff. You will partner with colleagues across functions to implement jurisdictional processes, foster stakeholder relationships and contribute to strategic operational