EL1 Assistant Director Operations

Administrative Review Tribunal; Canberra; On-site; AUD 122,000 - 143,000; Full time

Benefits offered by this job

Salary packaging options

健康 and wellbeing programs including 15

Generous leave allowances

Job summary

Administrative Review Tribunal seeks an Assistant Director Operations to lead registry operations, manage resources and drive performance for high-quality tribunal services. You will oversee teams, develop workforce capability and coordinate across functional areas to deliver efficient outcomes for users and staff.

You will work closely with stakeholders, contribute to process improvements and provide expertise on jurisdictional processes, ensuring statutory objectives are met and service

Qualifications

• Lead and support people to deliver registry operations with quality and service.
• Collaborate across operational areas to drive improvements and stakeholder outcomes.
• Balance competing priorities while maintaining focus on quality and service delivery.

Responsibilities

• Lead teams and service delivery, manage resources and workforce capability.
• Foster stakeholder relationships and contribute to service improvements.
• Provide expertise on jurisdictions, processes and cases to support statutory objectives.
• Drive operational performance to ensure efficient, high-quality tribunal services.

Skills

Leadership

Stakeholder management

Change management

Team building

Process improvement

Cross-functional collaboration

Communications

Education

Tertiary qualifications in a related field

Job description

Applications Close: 01/11/202611:45 PM
Occupation: Management, Registry
Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type: Ongoing - Full Time

At the Administrative Review Tribunal, we are committedto creating opportunities to fulfil your ambitions andthrive.

Join us as an Assistant Director Operations and leadteams, drive continuous improvement and contribute to the deliveryof accessible, user-focused Tribunal services.

This flexible, full-time role is available on an ongoing basisand can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart,Melbourne,Perthor Sydney.

Remuneration: The annual salary range forthe position is EL1 - $121,755 - $143,202 p.a., plus a generousemployer superannuation contribution of 15.4%.

This joint recruitment exercise will fill vacancies acrossPathway Support (PS) in the Case Management Branchand Applications & Early Case Assessment (AECA) inthe User Access and Member Services Branch.

Applications & Early Case Assessment (AECA) supports the frontend of the review process, including registration of newapplications, jurisdiction assessments and case triage, whilePathway Support (PS) supports the progression of applicationsthrough the case management phase. Both sections operatenationally, manage geographically dispersed teams and offercollaborative, fast-paced environments with a strong focus onquality service delivery, effective case management and continuousimprovement.

About the opportunity

As an Assistant Director Operations, you will assist theDirector to manage and deliver registry operations, functions andservices within one of the Tribunal's key operational areas.Leading teams and service delivery, you will manage resources,build workforce capability and drive operational performance toensure the delivery of efficient, high-quality services to Tribunalusers, members and staff.

Working closely with colleagues across operational areas, youwill foster productive stakeholder relationships, contribute toservice improvements and provide expertise on jurisdictions,processes and cases, supporting the delivery of the Tribunal'sstatutory objectives.

Experience & Qualifications

You will bring a proven ability to lead and support people,build productive relationships and navigate complex challenges. Youwill be a collaborative and solutions-focused professional who canbalance competing priorities while maintaining a strong focus onquality and service delivery.

To be successful in this role, you will:

• build inclusive and supportive teams, with a genuinecommitment to the capability, development and wellbeing of yourpeople
• create clarity and accountability, setting clearexpectations and supporting teams to deliver
• lead confidently through change, bringing people with youwhile reshaping work practices and embedding new ways ofworking
• contribute to and lead projects and improvementinitiatives, turning ideas and organisational priorities intopractical outcomes
• work effectively across functional boundaries, contributingto shared outcomes beyond your immediate area ofresponsibility
• communicate with influence and exercise sound judgement,particularly when dealing with complex or sensitiveissues.

Desirable:

• Tertiary qualifications in a field of study that mightcomplement the required capabilities OR relevant experience ina similar work environment.

Eligibility

• Australian citizenship
• Australian Federal Police Check
• Baseline security clearance and pre-employment checks

Learn more about this role by reviewing the Position Descriptionlinked below.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in theAustralian legal landscape, providing a process for individuals andorganisations to seek an independent review of decisions made undera wide range of Commonwealth laws.

You can learn more about the Tribunal on our website, About us | Administrative ReviewTribunal

What we offer:

We believe the little extras can make a big difference insupporting your success and some of our great incentivesinclude:

• salary packaging options
• access to holistic health and wellbeing programs includingFitness Passport which provides discounted access to 350+ gyms,free annual influenza vaccinations and free eye tests
• generous leave allowances including Christmas to New Yearoffice closure with no deduction from your leave balance.

Read our Enterprise Agreement for more information about our terms andconditions of employment.

Our commitment to inclusion and diversity

The Administrative Review Tribunal is an EqualOpportunities employer committed to providing an inclusiveworkplace that embraces diversity and inclusion for all employees.We encourage and welcome applications from people with disability,Aboriginal and Torres Strait Islander descent, culturally andlinguistically diverse backgrounds, all genders, LGBTQIA+ communityand mature age people. If you have any support or accessrequirements, we encourage you to advise us if invited tointerview.

RecruitAbility Scheme

RecruitAbility applies to this vacancy. Under theRecruitAbility scheme you will be invitedto participate infurther assessment activity for the vacancy if you choose to applyunder the scheme; declare you have a disability; and meet theminimum requirements for the job. For more informationvisit:

https://www.apsc.gov.au/recruitability

Attachments:

- PD EL1 Assistant Director Operations - Tribunal Operations.pdf