Assistant Director: Design Strategy & Service Transformation

DFP Recruitment; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

DFP Recruitment is seeking an EL1 Assistant Director – Design Strategists to join a large Federal Government agency undertaking significant service design and transformation initiatives. You will apply human-centred design, strategic thinking and evidence-based analysis to address complex organisational challenges and support informed decision-making.

Working within a multidisciplinary environment, you will lead strategic design or contribute to service delivery improvements, develop practical

Qualifications

• Proven experience in strategic design, service design, transformation or organisational improvement.
• Strong analytical and problem-solving skills with ability to navigate ambiguity and develop evidence-based recommendations.
• Experience applying human-centred design, systems thinking and research methodologies.
• Demonstrated ability to interpret complex information and translate findings into practical improvements.
• Excellent stakeholder engagement, consultation and facilitation skills.
• Strong written and verbal communication skills, including experience preparing strategic advice for senior stakeholders.
• Ability to manage competing priorities and collaborate effectively across multidisciplinary teams.
• Innovative mindset and interest in emerging digital practices, including AI and automation.

Responsibilities

• Lead and contribute to strategic design, service design and organisational improvement initiatives.
• Apply human-centred design, systems thinking and strategic analysis to complex service delivery challenges.
• Collaborate with multidisciplinary teams to identify opportunities and develop practical solutions.
• Conduct research and synthesise qualitative and quantitative data to generate actionable insights.
• Engage with stakeholders across the organisation to inform future services, policies and operational approaches.
• Prepare high-quality briefs, presentations and strategic recommendations for senior leadership.
• Contribute to transformation initiatives that enhance customer, staff and organisational experiences.
• Identify opportunities for innovation and continuous improvement across service delivery processes.

Skills

Strategic design

Service design

Transformation

Organisational improvement

Analytical thinking

Human-centred design

Systems thinking

Research methodologies

Stakeholder engagement

Facilitation

Written communication

Verbal communication

Priorities management

Innovative mindset

AI & automation interest

Job description

DFP Recruitment is seeking an EL1 Assistant Director – Design Strategists to join a large Federal Government agency undertaking significant service design and transformation initiatives. You will apply human-centred design, strategic thinking and evidence-based analysis to address complex organisational challenges and support informed decision-making.

Working within a multidisciplinary environment, you will lead strategic design or contribute to service delivery improvements, develop practical