Assistant Concierge - Lead Guest Experience, Melbourne CBD

The Hotel Windsor; City of Melbourne; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Generous staff discount across the集团

Daily staff meal

Job summary

The Hotel Windsor in Melbourne's CBD is seeking an Assistant Concierge to join our team on a full-time basis. Reporting to the Front Office Manager, you will be the first and last point of contact for our guests, delivering exceptional service and local knowledge.

Duties include leading the team, delegating tasks, handling guest queries, luggage services, and promoting memorable experiences with travel partners. A valid manual driver’s license and strong Melbourne knowledge are essential.

Qualifications

• 1–2 years of hotel experience.
• Knowledge of Melbourne and local attractions.
• Excellent communication and time management.
• Driver's license required.
• Opera PMS knowledge preferred.

Responsibilities

• Assist in leading and mentoring the team.
• Delegate tasks to ensure guest needs are met.
• Handle guest queries and resolve issues.
• Deliver and collect guest luggage during check-in/out.
• Provide information on hotel facilities.
• Assist with valet parking for guests.
• Support reception during peak periods for smooth operations.
• Follow up on guest requests and ensure high standards.
• Build relationships with travel partners and local providers.

Skills

Hotel experience

Communication

Time management

Attention to detail

Driver's license

Tools

Opera PMS

Job description

The Hotel Windsor in Melbourne's CBD is seeking an Assistant Concierge to join our team on a full-time basis. Reporting to the Front Office Manager, you will be the first and last point of contact for our guests, delivering exceptional service and local knowledge.

Duties include leading the team, delegating tasks, handling guest queries, luggage services, and promoting memorable experiences with travel partners. A valid manual driver’s license and strong Melbourne knowledge are essential.