Guest Experience Concierge

22339938; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Marriott International’s Westin property in Melbourne is seeking a Front Desk/Bell Services Associate to greet guests, escort to rooms, and provide exceptional service on a Full Time basis. Responsibilities include assisting guests with luggage, explaining room features, and arranging transportation when needed.

The role requires a proactive, guest‑focused approach with strong communication, a professional appearance, and adherence to brand standards.

Qualifications

• Education: High school diploma or GED equivalent.

Responsibilities

• Greet and escort guests to rooms and assist with entering and leaving the property.
• Inform guests of amenities, services, hours, and local points of interest.
• Assist with luggage storage, transportation arrangements, and directions.

Education

High school diploma or GED equivalent

Job description

Marriott International’s Westin property in Melbourne is seeking a Front Desk/Bell Services Associate to greet guests, escort to rooms, and provide exceptional service on a Full Time basis. Responsibilities include assisting guests with luggage, explaining room features, and arranging transportation when needed.

The role requires a proactive, guest‑focused approach with strong communication, a professional appearance, and adherence to brand standards.