Assistant Club Manager - Five Dock

Viva Leisure Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work

Paid parental leave

Free fitness membership

Viva+1

Virtual health & wellbeing

Learning & development opportunities

Job summary

Viva Leisure is seeking candidates for its Future Leaders Programme designed to develop Assistant Club Managers into Club Managers. The Five Dock club, open 24/7 on Queens Road, offers hands-on experience, mentorship, and leadership development in a dynamic inner-west Sydney setting.

You will support the Club Manager, lead a high-performing team, and drive member engagement while ensuring a safe, clean facility and strong sales performance. Training and career progression are core to the role.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain).
• Strong knowledge of and a passion for the Fitness Industry.
• Experience in sales and customer service, ideally within the fitness or retail sectors.
• Demonstrated people management and team leadership experience.
• Proven sales aptitude with a results-driven mindset and ability to meet targets.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Drive membership growth by proactively following up on leads and walk-ins to maximise conversion.
• Monitor club performance metrics and support improvement initiatives.
• Provide coaching, feedback, and training to staff to enhance sales and customer service capabilities.
• Ensure accurate onboarding of new members, including inductions and access setup.
• Promote additional services such as Personal Training and Group Fitness to enhance member experience.
• Collaborate with the Club Manager on local marketing initiatives and community engagement.
• Respond to member enquiries and complaints, escalating issues as needed.
• Maintain cleanliness, safety, and functionality of club facilities and equipment.

Skills

First Aid & CPR

Fitness industry passion

Sales & customer service

People management

Sales aptitude

MS Office

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Viva Leisure, parent company to Club Lime, is looking for peopleinterested in development opportunities that may lead to clubmanagement through our Future Leaders Programme, designed todevelop Assistant Club Managers into future Club Managers with apathway to running your very own club.

We have an exciting opportunity at our Five Dock club. Open 24/7on Queens Road, it puts you in the heart of Sydney's inner west,about 10km from the CBD and minutes from the Great North Road cafeand restaurant strip. It's a close-knit local community with aloyal member base, which makes it a great club to build yourleadership skills in.

You'll support the Club Manager in day to day operations whilegaining hands-on experience, mentorship from industry leaders,personalised development and regular feedback. Responsibilitiesinclude helping lead and develop a high-performing team,maintaining a clean, safe and well presented facility, deliveringengaging programs, driving new membership sales, and stepping up asthe club's primary point of contact in the Club Manager'sabsence.

SKILLS & EXPERIENCE

• Current First Aid and CPR certification (or willingness toobtain)
• Strong knowledge of and a passion for the FitnessIndustry
• Experience in sales and customer service, ideally withinthe fitness or retail sectors
• Demonstrated people management and team leadershipexperience
• Proven sales aptitude with a results-driven mindset andability to meet targets
• Proficiency in Microsoft Office applications (e.g., Word,Excel, Outlook)

KEYRESPONSIBILITIES

• Drive membership growth by proactively following up onleads and walk-ins to maximise conversion
• Monitor club performance metrics (e.g. Net Member Movement,PT Packs sold) and support improvement initiatives
• Provide coaching, feedback, and training to staff toenhance sales and customer service capabilities
• Ensure accurate onboarding of new members, includinginductions and access setup
• Promote additional services such as Personal Training,Programs, and Group Fitness to enhance member experience
• Collaborate with the Club Manager on local marketinginitiatives and community engagement
• Respond to member enquiries and complaints, escalatingissues as needed
• Maintain cleanliness, safety, and functionality of clubfacilities and equipment
• Support safety compliance through audits, incidentreporting, and hazard management
• Assist with administrative duties and ensure adherence tocompany policies and procedures
• Lead by example, fostering a positive team culture andsupporting staff development and recruitment
• Manage and support Group Fitness and Personal Trainingoperations, including timetabling, recruitment, and leadgeneration

YOUR LIFE ATVIVA - PERKS & BENEFITS

• Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being
• Paid Parental Leave
• Freefitness membership
• Viva +1
• Permanent employees also get access to CU Health, our virtual health and wellbeing practice connecting you with GPs, Psychologists, Dietitians and Health Coaches anytime, anywhere.
• Add in central locations with brand newfacilities and ongoing learning anddevelopment opportunities, and it's easy to see why the possibilities at Viva are endless.

Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated. We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences thatwe perform at our best.

We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop, all with the aim tomake Viva the best place to work.

ABOUT VIVALEISURE

At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities. Our vision is to be thenumber one in the industry - benefitting our members, shareholders,franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned,ASX-listed company offering a diverse range of health and fitnesssolutions, including big-box health clubs, express gyms,high-intensity group training, Pilates, yoga, aquatics,women’s-only facilities, personal training, wellness, and sportsnutrition. Our portfolio includes Club Lime, hiit republic, PlusFitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300corporate-owned and franchised locations across Australia andinternationally.

In 2020, Viva Leisure acquired Chain Collective Group, which nowoperates as the franchising arm of the business, with Plus Fitnessas its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in BoutiqueFitness Studios (BFS), the master franchisee for Club Pilates,Rumble Boxing, StretchLab, and CycleBar. As part of thispartnership, Viva's Rebalance studios successfully transitioned toClub Pilates. Viva also acquired a 25% equity stake in World GymAustralia, together with three corporate-owned World Gym clubs inQueensland - Stafford, Coomera and Underwood. In 2026, Vivaexpanded its corporate World Gym portfolio with the upcomingopening of its flagship Canberra location and launched its newestfitness brand, Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the TraditionalCustodians of Country throughout Australia. We are grateful for theopportunity to operate facilities on these lands and to contributeto the health and well-being of all communities we form partof.

As a company dedicated to promoting health and wellness, we arecommitted to fostering an inclusive environment within ourfacilities and workplaces that welcomes, respects and celebratesthe rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisementprior to the stated closing date should a suitable candidate beidentified.