Assistant Club Manager

Viva Leisure; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Paid Parental Leave

Free fitness membership

Viva +1

Job summary

Viva Leisure, parent company to Club Lime, invites applicants to join our Future Leaders Programme at the Five Dock club. You will gain hands-on experience, mentorship from industry leaders, and a clear pathway to Club Manager roles through structured development and regular feedback.

You’ll support daily operations, lead a high‑performing team, drive member sales and engagement, maintain a safe, well‑presented facility, and collaborate on local marketing.

Qualifications

• First Aid/CPR certification or willingness to obtain.
• Strong knowledge of and passion for the Fitness Industry.
• Experience in sales and customer service, ideally within fitness or retail.
• Demonstrated people management and team leadership experience.
• Proven sales aptitude with a results-driven mindset and target achievement.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Drive membership growth by following up on leads and walk-ins to maximise conversion.
• Monitor club performance metrics and support improvement initiatives.
• Provide coaching, feedback, and training to staff to enhance sales and customer service.
• Ensure onboarding of new members, inductions and access setup.
• Promote Personal Training, Programs, and Group Fitness to enhance member experience.
• Collaborate with Club Manager on local marketing initiatives and community engagement.
• Respond to member enquiries and complaints, escalating as needed.
• Maintain cleanliness, safety, and functionality of club facilities and equipment.
• Support safety compliance through audits, incident reporting, and hazard management.
• Assist with administrative duties and ensure adherence to policies.
• Lead by example, fostering a positive team culture and staff development and recruitment.
• Manage and support Group Fitness and Personal Training operations, including timetabling, recruitment, and lead generation.

Skills

First Aid/CPR

Fitness industry knowledge

Sales & customer service

People management

Sales aptitude

MS Office

Tools

MS Office

Job description

Viva Leisure, parent company to Club Lime, is looking for people interested in development opportunities that may lead to club management through our Future Leaders Programme, designed to develop Assistant Club Managers into future Club Managers with a pathway to running your very own club.

We have an exciting opportunity at our Five Dock club. Open 24/7 on Queens Road, it puts you in the heart of Sydney's inner west, about 10km from the CBD and minutes from the Great North Road cafe and restaurant strip. It's a close-knit local community with a loyal member base, which makes it a great club to build your leadership skills in.

You'll support the Club Manager in day to day operations while gaining hands‑on experience, mentorship from industry leaders, personalised development and regular feedback. Responsibilities include helping lead and develop a high‑performing team, maintaining a clean, safe and well presented facility, delivering engaging programs, driving new membership sales, and stepping up as the club's primary point of contact in the Club Manager's absence.

THE OPPORTUNITY

Viva Leisure, parent company to Club Lime, is looking for people interested in development opportunities that may lead to club management through our Future Leaders Programme, designed to develop Assistant Club Managers into future Club Managers with a pathway to running your very own club.

We have an exciting opportunity at our Five Dock club. Open 24/7 on Queens Road, it puts you in the heart of Sydney's inner west, about 10km from the CBD and minutes from the Great North Road cafe and restaurant strip. It's a close-knit local community with a loyal member base, which makes it a great club to build your leadership skills in.

You'll support the Club Manager in day to day operations while gaining hands‑on experience, mentorship from industry leaders, personalised development and regular feedback. Responsibilities include helping lead and develop a high‑performing team, maintaining a clean, safe and well presented facility, delivering engaging programs, driving new membership sales, and stepping up as the club's primary point of contact in the Club Manager's absence.

SKILLS & EXPERIENCE

We are looking for someone with:

• Current First Aid and CPR certification (or willingness to obtain)
• Strong knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally within the fitness or retail sectors
• Demonstrated people management and team leadership experience
• Proven sales aptitude with a results‑driven mindset and ability to meet targets
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook)

KEY RESPONSIBILITIES

• Drive membership growth by proactively following up on leads and walk‑ins to maximise conversion
• Monitor club performance metrics (e.g. Net Member Movement, PT Packs sold) and support improvement initiatives
• Provide coaching, feedback, and training to staff to enhance sales and customer service capabilities
• Ensure accurate onboarding of new members, including inductions and access setup
• Promote additional services such as Personal Training, Programs, and Group Fitness to enhance member experience
• Collaborate with the Club Manager on local marketing initiatives and community engagement
• Respond to member enquiries and complaints, escalating issues as needed
• Maintain cleanliness, safety, and functionality of club facilities and equipment
• Support safety compliance through audits, incident reporting, and hazard management
• Assist with administrative duties and ensure adherence to company policies and procedures
• Lead by example, fostering a positive team culture and supporting staff development and recruitment
• Manage and support Group Fitness and Personal Training operations, including timetabling, recruitment, and lead generation

YOUR LIFE AT VIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people.

We offer a range of benefits to our employees such as Flexible Work Arrangements and great work‑life balance for personal rejuvenation and well‑being, Paid Parental Leave, Free fitness membership, and Viva +1. Permanent employees also get access to CU Health, our virtual health and wellbeing practice connecting you with GPs, Psychologists, Dietitians and Health Coaches anytime, anywhere. Add in central locations with brand new facilities and ongoing learning and development opportunities, and it's easy to see why the possibilities at Viva are endless.

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

We make every opportunity last at Viva and are looking to find members of the team to upskill and develop, all with the aim to make Viva the best place to work.

ABOUT VIVA LEISURE

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women’s-only facilities, personal training, wellness, and sports nutrition. Our portfolio includes Club Lime, hiit republic, Plus Fitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300 corporate-owned and franchised locations across Australia and internationally.

In 2020, Viva Leisure acquired Chain Collective Group, which now operates as the franchising arm of the business, with Plus Fitness as its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in Boutique Fitness Studios (BFS), the master franchisee for Club Pilates, Rumble Boxing, StretchLab, and CycleBar. As part of this partnership, Viva's Rebalance studios successfully transitioned to Club Pilates. Viva also acquired a 25% equity stake in World Gym Australia, together with three corporate-owned World Gym clubs in Queensland - Stafford, Coomera and Underwood. In 2026, Viva expanded its corporate World Gym portfolio with the upcoming opening of its flagship Canberra location and launched its newest fitness brand, Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well‑being of all communities we form part of.

As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.