Assistant Care Manager - LNS

hello.de AG; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible working

Birthday day off

Wellness leave

Study leave

Novated leasing

Heart of Dovida Awards

Job summary

Dovida is seeking an Assistant Care Manager (Trainee) to support the delivery of high-quality, relationship-based care for Private clients in Lane Cove West, Sydney. You will work under the guidance of experienced Care Managers to build capability across client coordination, care planning, documentation, and stakeholder communication.

Reporting to the Business Operations Manager, this developmental role offers a pathway towards progression into a Care Manager role once qualification and

Qualifications

• Experience in care or administration roles.
• Willingness to study towards Certificate IV in Ageing Support.
• Excellent communication and interpersonal abilities.

Responsibilities

• Build trusted relationships with clients and families through regular communication and person-centred support.
• Assist with coordinating care services for private clients, including onboarding, service commencement and selected client visits.
• Support client reviews, goal discussions and simple care plan updates as capability develops.
• Maintain accurate and timely client records and document stakeholder interactions.
• Monitor caregiver feedback and escalate risks, incidents or concerns to the supervising Care Manager.
• Collaborate with Care Managers, Care Administrators and the wider office team.

Skills

Caregiver experience

Care Administrator experience

Communication skills

Interpersonal skills

Education

Certificate IV in Ageing Support

Job description

Schedule Full time

Job Type Permanent

Industry Health medical and related

Highlights

• Previous experience as a Caregiver, Care Administrator or a similar role
• Working towards a Certificate IV in Ageing Support, or an equivalent qualification
• Strong communication and interpersonal skills

Description

As an Assistant Care Manager (Trainee), you will support the delivery of high-quality, relationship-based care for Private clients. Working under the guidance of experienced Care Managers, you will build practical capability across client coordination, care planning, documentation and stakeholder communication.

Reporting to the Business Operations Manager, this developmental role is suited to someone transitioning from a Caregiver, Care Administrator or similar position while working towards a Certificate IV in Ageing Support, or an equivalent qualification. The role is based in Lane Cove West and provides a supported pathway towards progression into a Care Manager role once qualification and competency requirements are met.

• Build your care management capability through structured on-the-job training, coaching and competency assessments whilst working towards a Certificate IV in Ageing Support.
• Flexible working arrangements to support work-life balance
• Enjoy your birthday your way with a paid day off each year
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options
• Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

Key responsibilities

• Build trusted relationships with clients and families through regular communication, follow-up and person-centred support
• Assist with coordinating care services for Private clients, including onboarding, service commencement and selected client visits
• Support client reviews, goal discussions and simple care plan updates as your capability develops
• Maintain accurate and timely client records, document stakeholder interactions and support quality and audit-ready documentation
• Monitor caregiver feedback and promptly escalates risks, incidents or concerns to the supervising Care Manager
• Collaborate with Care Managers, Care Administrators and the wider office team while actively participating in training, case discussions and coaching

About you

You are a caring, organised and relationship-focused professional who is ready to take the next step in your career. You communicate with warmth and confidence, take pride in accurate work and are motivated to learn in a supportive environment.

You’ll also have:

• Previous experience as a Care Administrator, Administrator, or in a similar administration-based role.
• Strong communication and interpersonal skills
• High attention to detail, with sound organisation and independent time management skills
• A genuine passion for supporting older people
• A willingness to learn and undertake formal qualifications

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping and social outings.

At Dovida, our mission is to support, empower and uplift individuals by keeping them at the heart of everything we do and every decision about their care.