Care Administration Officer

hello.de AG; City of Melbourne; On-site; AUD 42,000 - 52,000; Part time

Benefits offered by this job

Paid birthday leave

Wellness and study leave

Novated leasing options

Heart of Dovida Awards

Job summary

Dovida is a national provider of high-quality, person-centred home care. We support older Australians to live independently and safely in their own homes through services including companionship, domestic assistance, personal care, meal preparation, medication reminders and transport.

We are looking for a Care Administration Officer to join our Heatherton office. This is a part-time role, 30 hours per week across Monday to Friday, ideal for school-friendly hours within a collaborative team

Qualifications

• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and a warm, professional approach.
• High attention to detail and confidence managing records and documentation.
• Experience using Microsoft Office and learning new systems.
• A proactive, positive attitude and a collaborative mindset.
• Experience in aged care, healthcare or community services will be highly regarded.

Responsibilities

• Support clients throughout their journey, from initial enquiry and onboarding through to ongoing service reviews and support.
• Be the first point of contact for phone and email enquiries, delivering exceptional customer service to clients, families and stakeholders.
• Maintain accurate client records, documentation and system updates to support quality care delivery.
• Assist Care Managers with service coordination, referrals, client communications and administrative support.
• Prepare Purchase Orders and send to suppliers.
• Receive and approve invoices from suppliers.
• Build strong relationships with clients, families and service providers to ensure a seamless client experience.
• Support quality, compliance and continuous improvement initiatives that help deliver safe, high-quality care.

Skills

Organisational skills

Communication skills

Attention to detail

Record keeping

Team collaboration

Microsoft Office

Tools

Microsoft Office

Job description

Address 424 Warrigal Road, Heatherton, VIC, 3202, AU

Job Type Permanent

Industry Health medical and related

Highlights

• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication skills and a warm, professional approach
• High attention to detail and confidence managing records and documentation

Description

About Us

Dovida is a national provider of high-quality, person-centred home care. We support older Australians to live independently and safely in their own homes through services including companionship, domestic assistance, personal care, meal preparation, medication reminders and transport.

At Dovida, our mission is to support, empower and uplift individuals by keeping them at the heart of everything we do.

About the Role

We are looking for a Care Administration Officer to join our Heatherton office.

This is a part-time position working 30 hours per week across Monday to Fridaymaking this an ideal opportunity for someone seeking school friendly hours while remaining actively involved in a collaborative team environment.

In this varied office-based role, you'll support our Care Management team and help create a positive experience for clients and their families through high-quality administrative support.

Key Responsibilities

• Support clients throughout their journey, from initial enquiry and onboarding through to ongoing service reviews and support.
• Be the first point of contact for phone and email enquiries, delivering exceptional customer service to clients, families and stakeholders.
• Maintain accurate client records, documentation and system updates to support quality care delivery.
• Assist Care Managers with service coordination, referrals, client communications and administrative support.
• Prepare Purchase Orders and send to suppliers.
• Receive and approve invoices from suppliers.
• Build strong relationships with clients, families and service providers to ensure a seamless client experience.
• Support quality, compliance and continuous improvement initiatives that help deliver safe, high-quality care.

Why join Dovida?

• Build a meaningful career supporting older Australians and their families to live well at home.
• Enjoy a paid day off each year for your birthday.
• Access paid wellness, volunteering and study leave to support your wellbeing and development.
• Save on your next car through novated leasing options.
• Be recognised through our annual Heart of Dovida Awards, celebrating people who bring our values to life.
• Join a supportive team committed to delivering exceptional care and service.

You will bring:

• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and a warm, professional approach.
• High attention to detail and confidence managing records and documentation.
• Experience using Microsoft Office and learning new systems.
• A proactive, positive attitude and a collaborative mindset.
• Experience in aged care, healthcare or community services will be highly regarded.

Please note: To be considered for this position, you must have full working rights in Australia.