Asset & Maintenance Coordinator - Social Housing

Mission Australia; Toowoomba Regional; On-site; AUD 77,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Counselling support

Chaplaincy support

Volunteering opportunities

Extra annual leave

Thank You Day off

Work Anniversary Day off

Job summary

Mission Australia Housing in Toowoomba is seeking an Asset Officer to coordinate maintenance, inspect properties, and manage contractor performance. You will balance tenant requests with service standards, ensuring timely repairs and high-quality outcomes that support safe, well-maintained homes.

You will engage with tenants, contractors, and internal teams to deliver positive housing outcomes and community impact.

Qualifications

• Experience in property maintenance, facilities, housing, asset management, or a similar coordination role.
• Trade qualification or relevant property/building industry experience is highly desirable.
• Experience within social housing, community housing, or tenancy-related services.
• Strong ability to identify, assess and prioritise maintenance issues with knowledge of building maintenance processes and contractor management.
• Strong customer service skills.
• Excellent communication and relationship-building skills.
• Strong organisational and administrative skills with high accuracy and attention to detail.
• Current driver’s licence with no restrictions.

Responsibilities

• Coordinate and prioritise tenant maintenance requests, ensuring repairs are actioned efficiently and in line with service standards.
• Act as the key liaison between tenants, contractors, and internal teams, providing professional and responsive customer service.
• Monitor and manage maintenance work orders from commencement through to completion, ensuring quality outcomes and timely delivery.
• Conduct property inspections and assess completed works to identify defects, compliance issues, and required remedial actions.
• Scope maintenance and property improvement works, ensuring accurate documentation and asset records are maintained.
• Review contractor invoices, certifications, and documentation to ensure compliance, accuracy, and value for money.
• Track vacant properties and maintenance schedules to support efficient property turnaround times and portfolio performance.
• Build strong relationships with tenants, contractors, and stakeholders while supporting positive housing outcomes and community engagement initiatives.

Skills

Property maintenance

Asset management

Coordination

Contractor management

Customer service

Communication

Organisational skills

Driver's licence

Education

Trade qualification or building industry experience

Job description

Mission Australia Housing in Toowoomba is seeking an Asset Officer to coordinate maintenance, inspect properties, and manage contractor performance. You will balance tenant requests with service standards, ensuring timely repairs and high-quality outcomes that support safe, well-maintained homes.

You will engage with tenants, contractors, and internal teams to deliver positive housing outcomes and community impact.