Assessment Officer

NSW Department of Education; Parramatta; Hybrid; AUD 114.000 - 126.000; Vollzeit

Benefits dieser Stelle

Salary sacrificing superannuation

Annual leave loading

Flex Leave entitlements

Zusammenfassung

NSW Department of Education in Parramatta is seeking a cohort of Temporary Full-Time Child Protection Support roles to assist in safeguarding students and families. The team handles incoming referrals, assessments and collaboration with schools to ensure timely and appropriate responses.

The roles involve working in an inbound contact centre, recording reports, and providing guidance on referral pathways. Applicants must hold WWCC clearance and meet eligibility criteria for Australian work

Qualifikationen

• Child protection practice and frontline experience with families.
• Strong written and verbal communication; ability to convey empathy.
• Experience in pressurised environments and resilience.
• Experience using databases such as ChildStory.
• Efficient data entry skills.

Aufgaben

• Identify, appraise and advise on child protection issues and referral pathways for students/families at risk.
• Some roles may require attendance at schools or conferences to present learning to staff.
• Undertake assessments and provide advice in child protection and wellbeing to schools.
• Maintain accurate records of reports via the electronic reporting system.
• Provide referral pathways for students and families in response to reports.
• Provide advice to Child Wellbeing Units management on critical issues.
• Collaborate with management, customers, community partners and other government organisations to improve service delivery.

Kenntnisse

Child protection experience

Communication skills

Resilience under pressure

Database proficiency

Data entry

Legislation knowledge NSW

Tools

ChildStory

Jobbeschreibung

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At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Temporary Full-Time until 30 June 2028 x 7 roles
• Located in Parramatta with flexible working, a supportive team, and opportunities to grow
• Salary ranges from $113,574 to $125,720 pa plus superannuation and annual leave loading

About the role

Rewarding opportunity to be a part of a team that supports schools and students in providing essential services and support. The role will:

• Identify, appraise and advise on child protection issues and response options to facilitate appropriate referral pathways for students and/or families at risk of harm or in need of assistance.
• Some roles may require attendance at schools or conferences to present professional learning to school staff.
• Undertake assessments, provide advice in areas of child protection and wellbeing to schools
• Maintain accurate records of reports received via the Child Wellbeing Units electronic reporting system
• Provide appropriate referral pathways for students and their families in response to reports received into the Contact Centre, via phone or electronic reporting.
• Provide advice to the Child Wellbeing Units management on critical issues
• Work with management, customers, community partners and other government organisations to improve service delivery.

This role works within aninbound contact centreand it functions on a roster basis. Successful candidates need to be comfortable working in a contact centre environment. The Child Wellbeing Unit hours of operation are from 8:30am to 5:30pm Monday to Friday.

For further information please click here to view the role description

About you

The ideal candidate will have:

• Child protection practice and experience, including front line child protection work with families, and direct work with professionals within child protection.
• Strong written and verbal communication skills as well as the ability to convey empathy during difficult conversations
• Experience working in pressurised environments and show resilience working in stressful situations
• Demonstrated skills and experience in effective use of databases (such as ChildStory).
• Efficient data entry skills including proficient typing ability
• A working understanding of the legislation governing child protection within NSW.
• Child protection practice and experience, including front line child protection work with families, and direct work with professionals within the child protection context.

Essential requirements of the role

• Current and valid Working with Children Check Clearance for paid employment.
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support career growth

Note: The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

For role enquiries please contact Mel Zuzul at [e-mail]

We welcome applications of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([e-mail]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.