School Recruitment Support Officer

NSW Department of Education; Parramatta; Hybrid; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

35 hour working week

Employer’s contribution to superannuat

Annual leave loading

Flex Leave entitlements

Opportunities for advancement

Job summary

The NSW Department of Education is inviting applications for a Support Officer – Clerk Grade 3/4 within School Recruitment in Parramatta. You will provide essential administrative support to the recruitment process for school-based roles, handling files, inquiries and stakeholder coordination.

Based in Parramatta CBD with flexible work arrangements, the role offers a permanent, full-time opportunity with salary range of AU$87,199 to AU$95,482 plus super and leave loading.

Qualifications

• Tertiary qualifications or relevant experience in Human Resource Management, Operations or Customer Service.
• Demonstrated understanding of public education values and policies.
• Knowledge of Aboriginal Education Policy and partnerships with NSW AECG.

Responsibilities

• Provide comprehensive administrative support for school recruitment processes.
• Manage recruitment files, respond to enquiries, and coordinate with stakeholders.
• Support employees in navigating recruitment policies and procedures.

Skills

Time management

Multitasking

Communication

Customer service

Relationship building

Education

Tertiary qualifications in HRM/Operations/Customer Service

Job description

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Employment Fill Type: Permanent (Ongoing)

Location: Parramatta, NSW, AU, 2150

Description: At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Full-time employment opportunities in a vibrant and supportive team
• Based in Parramatta CBD with flexible work arrangements available
• Remuneration of $87,199 - $95,482 plus super and leave loading

About the Opportunities

We are excited to announce openings for a Support Officer – Clerk Grade 3/4 position, within School Recruitment.

We welcome applications from individuals who are experienced in and enthusiastic about providing administrative support within the recruitment process for school-based roles. From this recruitment process, a talent pool will be created to fill upcoming temporary and ongoing Support Officer - Clerk Grade 3/4 roles across School Recruitment.

About the role

As a Support Officer within School Recruitment, you will provide comprehensive administrative services that support the recruitment process for school-based roles. Your responsibilities will include managing multiple tasks simultaneously, processing recruitment files, coordinating with recruitment stakeholders, and providing general administrative assistance.

A key part of the role involves managing a high volume of competing tasks and deadlines, including responding to phone and online enquiries in a timely and professional manner. You'll be expected to prioritise effectively, providing responsive customer service while maintaining a high level of accuracy across all tasks. In addition, you will support employees in navigating recruitment-related policies, processes, and procedures, offering guidance on matters such as securing employment, role transfers, and applications for new positions.

About you

To be successful, you will:

• Possess strong time management and multitasking skills: You’ll need to work effectively in a fast-paced, high-volume environment, managing multiple priorities, and meeting tight deadlines. This includes responding to a high volume of phone and online enquiries daily.
• Demonstrate excellent communication and customer service skills: You’ll interact with a variety of stakeholders, requiring clear communication and a high level of customer service.
• Have a keen eye for detail: Accuracy is crucial when processing recruitment and administration files and managing data and information, especially when juggling multiple tasks simultaneously.
• Be adaptable and proactive: You should be able to respond flexibly to changing requirements and identify opportunities for improvement.
• Build and sustain relationships: You’ll work closely with a wide range of stakeholders, from school communities to internal teams, and need to foster positive relationships.

For further information please view the role description .

Essential requirements, experience and knowledge

• Tertiary qualifications or relevant experience in Human Resource Management, Operations, Customer Service or a related discipline.
• Demonstrated understanding of and commitment to the value of public education .
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements.
• 35 hour working week.
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading.
• Flex Leave entitlements, generous holidays & leave conditions.
• Opportunities for advancement and mobility across the Department to support your career growth.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date: Friday, 20 November 2026, 11:59pm

For role enquiries please contact Joseph Palmeri, A/ Lead School Recruitment Support at [e-mail] and for recruitment process enquiries please contact Alexis Katombe at [e-mail] .

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.