Right to Access Officer

NSW Department of Education; Parramatta; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work

35 hour week

Superannuation

Leave loading

Flex leave

Career mobility

Job summary

NSW Department of Education invites applications for a Right to Access Officer based in Parramatta. The role involves deciding access to information under the GIPA Act and supporting the unit’s administration to ensure compliant, timely service delivery.

A strong grasp of technology helps maximize processing efficiencies. The position requires excellent organisation, communication, and collaboration in a fast-paced environment, with flexible hybrid work options and a 35-hour week.

Qualifications

• Knowledge of the GIPA Act and experience processing access applications within statutory timeframes.
• Excellent organisational and administrative skills to efficiently manage applications, records, and prepare documentation.
• Strong work ethic and time management skills to excel in a fast-paced, high volume and dynamic environment.
• Self-motivated with an ability to reflect, commit to ongoing learning and respond flexibly to changing circumstances.
• Excellent communication and interpersonal abilities, including active listening, to provide quality advice and sensitive customer service to internal and external stakeholders.
• Sound understanding of relevant legislation, procedures, and operational standards to support staff and ensure compliance.
• Proven ability to collaborate, foster positive team relationships, prioritise workload, and contribute to continuous process improvement for effective and timely service delivery.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Responsibilities

• Decides applications about access to information in accordance with the GIPA Act.
• Assists with administration of the unit to support the team in delivering quality customer service.
• Maximises efficiencies through a good understanding of technology.

Skills

GIPA Act knowledge

information processing

records management

communication skills

customer service

team collaboration

flexible/adaptable

time management

Job description

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Employment Fill Type: Permanent (Ongoing)

Location: Parramatta, NSW, AU, 2150

Description

At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Two full-time ongoing employment opportunities in a vibrant and supportive team
• Based in Parramatta CBD with flexible work arrangements available
• Remuneration of $102,936 - $113,579 plus super & leave loading

About the Role

The role of Right to Access Officer decides applications about access to information in accordance with the GIPA Act and assists with the administration of the unit to support the team in delivering quality customer service and meet departmental and statutory compliance, processing and reporting requirements. A good understanding of technology is required to maximise efficiencies.

About You

• Knowledge of the GIPA Act and experience processing access applications within statutory timeframes.
• Excellent organisational and administrative skills to efficiently manage applications, records, and prepare documentation.
• Strong work ethic and time management skills to excel in a fast-paced, high volume and dynamic environment.
• Self-motivated with an ability to reflect, commit to ongoing learning and respond flexibly to changing circumstances.
• Excellent communication and interpersonal abilities, including active listening, to provide quality advice and sensitive customer service to internal and external stakeholders.
• Sound understanding of relevant legislation, procedures, and operational standards to support staff and ensure compliance.
• Proven ability to collaborate, foster positive team relationships, prioritise workload, and contribute to continuous process improvement for effective and timely service delivery.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education .

Benefits

• Flexible working arrangements, including - hybrid/work from home arrangements.
• 35 hour working week.
• Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading.
• Flex Leave entitlements, generous holidays & leave conditions.
• Opportunities for advancement and mobility across the Department to support your career growth.

Note

the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role.

As a condition of employment, you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date: Tues 10/11/2026 at 11:59pm

Contact:

For role enquiries please contact Jessica Guignouard, Manager Information Access at [e-mail] and for recruitment process enquiries, please contact Alexis Katombe at [e-mail] .

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

A recruitment pool will be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.