Assessment Coordinator

Pure Source Recruitment; City of Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Not-for-profit environment

Salary packaging options

Job summary

Pure Source Recruitment in Australia seeks an enthusiastic administrator to support audit and compliance activities. You will report to the Service Manager and provide hands-on support for pre- and post-assessment tasks while delivering high-quality administrative service.

The role combines back-office duties with exceptional customer service to help ensure audits are well-planned and executed. A team-focused environment values clarity, problem-solving, and collaborative communications with

Qualifications

• Experience in RTO or compliance administration is highly regarded.
• Excellent administrative skills and accuracy.
• Ability to deliver clear and collaborative communications with stakeholders.
• Proven problem-solving and organizational skills.

Responsibilities

• Liaising with clients and assessors to maintain communication and identify opportunities.
• Scheduling and management of assessment bookings.
• Assist with audits and compliance checks and review documents with scrutiny.
• Work with colleagues to ensure assessments are scheduled and delivered within timeframes.
• Organise travel and bookings for assessment teams.
• Provide assessment activity and administrative support for the team.
• Prepare and finalise certifications.
• Contribute to process improvements and maintain accurate records and documentation.
• Ensure smooth communication between clients, assessors and stakeholders.

Skills

Attention to detail

Microsoft Office

Customer service

Problem solving

Interpersonal skills

Job description

About the Role

This is a fantastic opportunity for a developing administration seeking to build their foundations in the audit and compliance space.In this role, you will be reporting to the Service Manager, providing hands-on support for pre and post assessment activities and undertake relevant administrative tasks as required.

The opportunity combines 'back of office' duties with the deliverance of exceptional customer service to ensure audits are consistently well-planned and executed. Be an integral part of a warm, close-knit team who value the improvement of health and human services.

To be successful in this role, you will bring a combination of technical skills, specifically attention to detail and accuracy, and soft skills particularly around clear and collaborative communications with internal and external stakeholders. The position will suit someone who is genuinely curious, eager to learn, and whose genuinely passionate about engaging with people, and problem-solving. Candidates coming from a background in an RTO, or with hands-on compliance exposure will be highly regarded.

Duties & Responsibilities

• Liaising with clients and assessor's to maintain communication in identifying opportunities
• Scheduling and management of assessment bookings
• You will be assisting with audits and compliance checks; look at documents and information with a 'sense of skepticism' and ask questions
• Work with colleagues to ensure assessments are scheduled and delivered within appointed timeframes
• Organising travel and bookings for assessment teams
• Providing assessment activity and administrative support for the team
• Prepare and finalise certifications
• Contribute to process improvements and maintaining accurate records and documentation
• Ensuring smooth communication is held between clients, assessors and stakeholders

Skills & Experience Required

• You have a strong eye for detail and are process driven
• Experience working within in RTO or supporting compliance processes/administration will be highly regarded
• Excellent administrative skills and the ability to identify mistakes
• Be proficient in Microsoft Suite to create professional documents and email correspondence
• You will need the ability to deliver exceptional customer service
• A focus to resolve problems and to be an analytical thinker
• Demonstrate a confident phone manner and have the ability to problem solve
• You will have strong interpersonal skills and emotional intelligence

Benefits & Culture

• Be apart of a not-for-profit organisation that's been growing for over 35 years in a collaborative and supportive environment.
• With attractive salary packaging options and the potential to further grow and develop within the business.

All applicants will be contacted via email or phone regarding the outcome of their application.