ASO3 Taxation Officer

Department of Treasury and Finance; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Benefits offered by this job

Meaningful work

Supportive team

Flexible working

Career growth

Wellbeing benefits

Job summary

The Department of Treasury & Finance is seeking a Taxation Officer to join RevenueSA's Contact Centre in Adelaide. You will provide expert support to customers and frontline staff, handling inquiries and guiding colleagues to deliver high-quality service.

In this fast-paced, customer-focused role, you will contribute to continuous service improvements, manage complex processes, and help maintain accuracy and efficiency across tax-related interactions.

Qualifications

• Experience contributing to the development, implementation and review of policies, procedures, strategies and service improvement initiatives.
• Exceptional attention to detail and a strong commitment to accuracy.
• Strong administrative skills, with the ability to manage complex processes and information.
• The ability to manage multiple priorities, meet deadlines and adapt to changing business needs.
• Well-developed analytical, critical-thinking and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to effectively support and guide colleagues.
• Proficiency in Microsoft Office applications and other business systems.

Responsibilities

• Acting as the initial escalation point for complex customer enquiries and complaints received via phone and email.
• Providing real-time technical guidance and support to Contact Centre Taxation Officers.
• Managing inbound customer interactions as part of the Contact Centre roster.
• Supporting Team Leaders with training, coaching and capability development initiatives.
• Providing on-the-floor operational support to frontline staff to assist with workload management and service delivery.
• Contributing to continuous improvement initiatives by identifying opportunities to enhance customer service, processes and team performance.

Job description

We are currently seeking applications for a Taxation Officer to join the RevenueSA Contact Centre within The Department of Treasury & Finance until 31 December 2027. Remuneration: ASO3 – Salary Range ($74 095 - $78 694 p.a.)

About the opportunity

The Taxation Officer plays a key role within RevenueSA's Contact Centre (RevCom), reporting directly to the Team Leaders and Contact Centre Manager. This position provides specialist support to both customers and team members, contributing to the delivery of high-quality service and operational excellence.

• Acting as the initial escalation point for complex customer enquiries and complaints received via phone and email.
• Providing real-time technical guidance and support to Contact Centre Taxation Officers.
• Managing inbound customer interactions as part of the Contact Centre roster.
• Supporting Team Leaders with training, coaching and capability development initiatives.
• Providing on-the-floor operational support to frontline staff to assist with workload management and service delivery.
• Contributing to continuous improvement initiatives by identifying opportunities to enhance customer service, processes and team performance.

About you

You thrive in a fast-paced, customer-focused environment and are motivated by opportunities to support both customers and colleagues. You demonstrate professionalism, resilience and sound judgement when managing challenging situations, and take pride in delivering high-quality outcomes. If you enjoy variety, possess strong problem-solving skills and are committed to providing exceptional customer service, this could be the role for you.

• Experience contributing to the development, implementation and review of policies, procedures, strategies and service improvement initiatives.
• Exceptional attention to detail and a strong commitment to accuracy.
• Strong administrative skills, with the ability to manage complex processes and information.
• The ability to manage multiple priorities, meet deadlines and adapt to changing business needs.
• Well-developed analytical, critical-thinking and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to effectively support and guide colleagues.
• Proficiency in Microsoft Office applications and other business systems.

About us

At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together. We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

RevenueSA is a welcoming and inclusive workplace, committed to achieving RevenueSA’s purpose. We are positively engaged, we value each other’s contributions, and we share our successes and learnings for the benefit of the community we serve. We need to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.

For more information on the benefits of working for RevenueSA, please go to Careers | RevenueSA

What We Offer

• Meaningful work that contributes to outcomes for South Australia
• A supportive team environment where people connect and collaborate
• Flexible working arrangements that support life and career
• Opportunities to grow capability and build a long-term career
• Salary packaging and wellbeing benefits

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences. If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats — please let us know. We’re happy to work with you to understand what will help you perform at your best.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA public sector.

Contact for Role Discussion

Name: Nicole Christie
Title: Contact Centre Manager
Tel: [phone]