Senior Resolution Officer

Department of Treasury and Finance; Adelaide; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging options

Discounted gym membership

Supportive learning & career developm​

Employee Assistance Program for you &/

Job summary

Department of Treasury and Finance is seeking a Senior Resolution Officer to join the Specialist Resolution Team within the Fines Enforcement and Recovery Unit. You will autonomously investigate complex matters, assess evidence and apply the Fines Enforcement and Debt Recovery Act to support fair, sustainable outcomes while engaging with clients and stakeholders to manage risk and improve service outcomes.

You will contribute to maintaining public trust through ethical conduct and clear,

Qualifications

• Experience handling complex and sensitive matters within a regulated framework.
• Ability to investigate, assess evidence and apply legislation to outcomes.
• Strong ability to interpret policy and ensure fair decision-making.

Responsibilities

• Investigate issues, assess evidence and apply legislation to support outcomes.
• Work autonomously to resolve complex and sensitive client matters.
• Collaborate with colleagues and stakeholders to manage risk and improve service.
• Maintain public confidence in fines enforcement and debt recovery through sound judgement.
• Contribute to consistent decision-making and procedural fairness.
• Build productive relationships with clients, government agencies and legal representatives.

Skills

Complex matters handling

Investigate & assess

Apply legislation & policy

Stakeholder engagement

Risk identification

Data analysis & insights

Public trust & ethical conduct

Job description

What We Offer

• Work that matters – impact that shapes South Australia’s future
• Flexible working arrangements that support life and career
• Salary packaging options
• Discounted gym membership
• Supportive learning & career development
• Employee Assistance Program for you and your family

Who we are

At the Department of Treasury and Finance, we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together. We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

About our branch

The Fines Enforcement and Recovery Unit (Fines Unit) is a business unit of the DTF and is responsible for the effective collection, resolution and enforcement of overdue fines and other debts owed to the state to assist in meeting the overall DTF strategic goals and objectives. The Fines Unit places a high value on maintaining a work environment which is positive, inclusive, supportive and safe. The Fines Unit Leadership Team has a primary focus on ensuring all our team members have access to the information, training and support required to do and enjoy the roles they fulfill within the organisation.

Why this role matters

The Senior Resolution Officer will bring clarity to complex matters and help deliver fair, practical outcomes for the community.

What you will do

We are seeking motivated and experienced Senior Resolution Officers to join the Specialist Resolution Team within the Fines Enforcement and Recovery Unit (FERU). This role is ideal for someone who can work autonomously, navigate ambiguity and take ownership of complex and sensitive client outcomes. As a Senior Resolution Officer, you will investigate issues, assess evidence and apply legislation, policy and procedure to support fair, sustainable and defensible outcomes. You will work collaboratively with colleagues and stakeholders to resolve complex matters, manage risk and contribute to service excellence and improvement. This role is about more than resolving individual matters. It is about applying sound judgement, supporting fair and consistent decision-making and helping maintain public confidence in fines enforcement and debt recovery.

Remuneration:

ASO4 ($82,212 - $86,180 pa) + 12% Superannuation

What you bring

• Manage complex and sensitive matters, apply sound judgement within established legislation, policies and procedures.
• Investigate, assess and contribute to resolving disputes, escalations and other sensitive matters.
• Interpret and apply the Fines Enforcement and Debt Recovery Act 2017 and associated policies to support compliant and consistent decision-making.
• Build productive relationships with clients, government agencies, legal representatives, community organisations and other stakeholders.
• Identify, assess and escal… operational, legislative, financial and reputational risks as required.
• Analyse trends and operational insights to support service improvements, business performance and client outcomes.
• Contribute to maintaining public trust through ethical conduct, procedural fairness and professional stakeholder engagement.

Successful Senior Resolution Officers will manage competing priorities, confidently make and support decisions using evidence, and remain accountable for recommendations and outcomes. They will be comfortable working through uncertainty, apply critical thinking to complex matters and communicate clearly with a broad range of stakeholders.

Enquiries

If you’d like to learn more, or for a confidential discussion, please contact: Kimberly Pearce, Senior Team Leader, Debt Resolution Tel: [phone] Email: [emailprotected]

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and live experiences. If you have accessibility needs or would like us to make any adjustments at any stage of the process – such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats – please let us know. We’re happy to work with you to understand what will help you perform at your best.

Aboriginal Employment Program

We welcome applications from Aboriginal and Torres Strait Islander people who are interested in building a career at DTF or across the broader South Australian public sector. Applicants may also choose to join the SA Public Sector Aboriginal Employment Register. Joining the register is optional and provides access to additional support employment opportunities across the SA Public Sector.