ASO2 - Business and Customer Support Officer

Department for Education, South Australia; Adelaide; On-site; AUD 66,000 - 70,000; Part time

Job summary

Department for Education, South Australia is seeking a part-time (0.8 FTE) Business and Customer Support Officer for the Family Day Care Programs directorate in Adelaide. The role focuses on delivering customer service, administering fees, enrolments and subsidies, and ensuring compliance in a collaborative team environment.

The position is a part-time contract with a 12-month term. The successful applicant will complete required safety training and will work 0.8 FTE with eligibility open to all.

Qualifications

• The role delivers high-quality customer service support and administrative functions related to home-based care fees, levies, enrolments, payments and compliance.
• The position works within a team to provide business support to educators and care providers, handling accounts payable/receivable and childcare subsidy processes.
• Focus on maintaining enrolments and ensuring core compliance requirements are met.

Responsibilities

• Deliver high-quality customer service and administrative support for home-based care programs.
• Process accounts payable and receivable tasks and related financial records.
• Support families to establish and maintain enrolments in home-based care.
• Assist with childcare subsidy administration and compliance activities.

Skills

Customer service

Administrative support

Accounts payable

Accounts receivable

Enrolments

Job description

Why work with us

Every child and young person deserves a great education.

Department for Education

Job reference: 858731
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

Why work with us

Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing. Together we will make our education system the best it can be. When our children and young people thrive, so do our communities and our state.

About The Role

The Department's Family Day Care Programs directorate oversees the delivery of high-quality home-based care for children through Family Day Care, Guardianship Family Day Care and Respite Care programs, in line with the National Quality Framework for early childhood education and care, the South Australian Children and Young People’s Safety Act and National Disability Insurance Scheme. The Business and Customer Support Officer is responsible for delivering high-quality customer service support and administrative functions in relation to home-based care fees, levies, enrolments, payments and compliance. The role works collaboratively within a team environment providing business support to educators and care providers, delivering accounts payable and receivable functions, undertaking tasks in relation to childcare subsidy and other core compliance requirements, and supporting families to establish and maintain enrolments.

Qualifications

Essential: NIL
Desirable: NIL

Special conditions

The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years. For all other Special Conditions please refer to the attached Position Description.

Remuneration

ASO2 $66,442 - $69,504 per annum (1.0 FTE) + superannuation (12%) and leave loading

Enquiries

Enquiries can be directed to Sylvia Hamdorf, Business and Customer Support Team Leader, via tel: [phone] or email: [email protected]

Additional Note

This is a part-time contract role (0.8 FTE), initial 12-month term contract. Must complete the National Safety Training modules 1 & 2 (Foundational) upon commencment.

Applications close: 04/10/2026 11:30 PM

Attachments

• ASO2 Family Day Care Programs - Business and Customer Support Officer PD - 2025.pdf
• Application Cover Sheet - PSAct..pdf
• How to Apply PS Act guidelines.pdf
• VL233 Pre-employment declaration.pdf

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.