Area Manager - Casual

InvoCare; Toowoomba Regional; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Reward and recognition

Induction and training

Birthday and parental leave

Employee Assistance Program

Diversity & inclusion

Job summary

InvoCare’s Pets in Peace division is seeking an Area Manager in Queensland to oversee compassionate pet collections for cremation. You will work with veterinarians and families, handling deceased animals with dignity and care, and ensuring timely return of ashes to clients.

The role requires excellent customer service, strong organization, and the ability to lift up to 25kg. A full driver’s license is essential, and weekend availability may be required.

Qualifications

• Compassion for families and animals.
• Ability to handle deceased pets with dignity.
• Excellent customer service and communication.
• Strong organizational skills and attention to detail.
• Must hold a full driver's license and be willing to undergo medical/Q-Vax checks.

Responsibilities

• Carry out pet collections from veterinary clinics with respect and dignity.
• Collect pets from owners' homes and return ashes to clients.
• Review and fulfil system requirements with meticulous attention to detail.
• Maintain vehicle and work areas to high standards.
• Plan daily routes efficiently and accommodate overtime/weekends.

Skills

Compassion for animals

Customer service

Communication skills

Organizational skills

Lifting up to 25kg

Full driver's license

Medical assessment willingness

Job description

Embrace a meaningful role as an Area Manager, responsible for the compassionate collection of beloved pets for cremation. Your caring touch will bring comfort to others.

Have you considered a career helping people and families through a difficult time in their life?

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Pets in Peace forms part of the wider InvoCare Brand, we are the leading provider of pet cremation services in QLD with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

Duties of an Area Manager:

• Carrying out pet collections from veterinary clinics, which entails handling deceased animals with respect and dignity (all pets are hygienically bagged and kept chilled)
• Collecting pets from owners' homes
• Returning pet ashes to clients at home and in veterinary clinics
• Thoroughly reviewing and accurately fulfilling system requirements with meticulous attention to detail
• Ensuring that vehicle and work areas are maintained at the highest standards
• Navigating daily runs with efficiency aligned to the run requirements
• Availability Overtime and weekends as and when required

About you:

• A passion for helping others at difficult times
• Compassion for animals and emotional intelligence
• Exceptional customer service skills, you're an effective and clear communicator
• Strong organisational skills and thrives working in a clean and tidy environment
• An ability to handle deceased pets in a professional and compassionate manner
• Capable to lift pets of all sizes using safe lifting procedures. Requires ability to lift up to 25kg
• Required to hold full driver's License with no restrictions
• Open for Medical Assessment and Q-Vax

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

• Reward and recognition programs
• Tailored induction and training programs
• Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
• Networking opportunities across the business and with peers
• Birthday and paid parental leave
• Free access Employee Assistant Program
• We are a diverse workplace and equal opportunity employer

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.