Aquatic Services Manager

Belgravia Health and Leisure Group Pty Ltd; Moss Vale; On-site; AUD 70,000 - 100,000; Full time

Job summary

Belgravia Leisure is seeking an Aquatic Services Manager at NSW Moss Vale War Memorial Aquatic Centre to build and lead a passionate swim school team.

You will manage the swim school operations, deliver high-quality programs, and mentor Swim Teachers while ensuring exceptional customer service and engagement with local clubs and schools.

The role emphasizes leadership, equality, accountability, and innovation, with focus on achieving KPIs and developing new programs to maximise participation.

Qualifications

• Minimum 2 years’ experience in a Swim School environment and demonstrated ability to lead a team.
• National Police Check, WWCC and Level 2 First Aid & CPR.
• Legally entitled to work in Australia.
• Strong communication and leadership skills to develop a high-performing aquatics team.

Responsibilities

• Lead and develop the swim school team to deliver high-standard programs.
• Oversee management and operation of the swim school and related services.
• Build relationships with local clubs and schools to grow bookings.
• Deliver exceptional customer service and monitor KPIs and budgets.

Skills

Leadership

Communication

Customer service

Team building

Education

First Aid & CPR Level 2

WWCC

National Police Check

Job description

NSW, Moss Vale War Memorial Aquatic Centre - Moss Vale 2577

• Are you passionate about promoting aquatic programs to the community?
• Do you possess the skills and ability to build, develop and lead a passionate team?
• Innovative and fun venue obsessed with our guest’s experience

This is a great opportunity for qualified, friendly and skilled Aquatic Services Manager to join the team and lead our aquatics team!

The Role

This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced Aquatic Services Manager to build and lead a passionate, professional and highly engaged swim school team.

The Aquatic Services Manager is responsible for the management and operation of the swim school and related services and will lead the Swim Teachers to ensure the delivery of swim school programs are to the highest standard possible.

The Aquatic Services Manager will deliver exceptional customer service and have an in-depth knowledge of aquatic programs, as well as detailed aquatic industry knowledge. Planning and organising lessons and providing leadership to the team will require professionalism, equality, teamwork, accountability, and innovation to continually improve service delivery.

You will be responsible for maintaining a strong relationship with all bookings such as local clubs and schools and will seek out opportunities to increase school lessons and user group bookings.

The Aquatic Services Manager will deliver and drive exceptional service and a culture of innovation and will identify opportunities (including new programs) to maximise participation and will develop and execute plans through engagement with the leadership team and key stakeholders.

Key accountabilities include:

• Implement and promote the GOSwim program in line with Belgravia standards
• Implement processes for the success of the GOSwim Program
• Adhere to business plan objectives and events calendar
• Achieve the set KPIs including financial performance
• Number of schools attending the program
• Retention of schools
• Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
• Manage budgets and prepare required reports

About You

You will have a passion for swimming and the progression of students. You have strong communication skills that build rapport and positive relationships with people and a commitment to customer service excellence. Successful applicants will demonstrate the ability to interact effectively with students that have a diverse range of ages, abilities, cultures and needs.

To be successful in this role you will have a minimum of 2 years’ experience in a Swim School environment and demonstrated ability to lead a team. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability and must be able to run swim classes in the absence of a swim teacher.

About the Qualifications

• National Police Check
• Current Level 2 First Aid & CPR Certificate
• Working With Children Check (or equivalent)
• Current Swim Teaching Certificate - Teaching of water swimming and water safety
• Swim Teaching extension certificates (desirable but not essential)
• Previous Swim School Coordinator ExperienceStrong people leadership with an ability to inspire others
• Excellent verbal and written communication skills
• Legally entitled to work in Australia

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement