Aquatic Services Manager

Belgravia Group; Moss Vale; On-site; AUD 85,000 - 115,000; Full time

Job summary

Belgravia Leisure in Moss Vale is seeking an Aquatic Services Manager to lead our swim school team, drive high‑quality programs and ensure exceptional guest experiences.

You will oversee lesson planning, staff leadership, and collaboration with local clubs and schools to grow participation while upholding Belgravia standards and safety requirements. A passion for swimming and strong communication are essential.

Qualifications

• Minimum 2 years’ experience in a Swim School environment.
• Demonstrated ability to lead a team and manage schedules.
• Passion for swimming and student progression; strong communication to diverse groups.

Responsibilities

• Lead the swim school team to deliver high-quality programs.
• Manage bookings with local clubs and schools to increase participation.
• Develop and implement Go Swim program aligned with Belgravia standards.
• Monitor KPIs and customer satisfaction, maintain NPS.

Skills

Team leadership

Communication skills

Customer service orientation

People management

Education

National Police Check

Working With Children Check

Current Swim Teaching Certificate - Teaching of water swimming and water safety

Swim Teaching extension certificates

Previous Swim School Coordinator Experience

Job description

NSW, Moss Vale War Memorial Aquatic Centre - Moss Vale 2577

• Are you passionate about promoting aquatic programs to the community?
• Do you possess the skills and ability to build, develop and lead a passionate team?
• Innovative and fun venue obsessed with our guest’s experience

This is a great opportunity for qualified, friendly and skilled Aquatic Services Manager to join the team and lead our aquatics team!

The Role

This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experiencedAquatic Services Manager to build and lead a passionate, professional and highly engaged swim school team.

The Aquatic Services Manager is responsible for the management and operation of the swim school and related services and will lead the Swim Teachers to ensure the delivery of swim school programs are to the highest standard possible.

The Aquatic Services Manager will deliver exceptional customer service and have an in-depth knowledge of aquatic programs, as well as detailed aquatic industry knowledge. Planning and organising lessons and providing leadership to the team will require professionalism, equality, teamwork, accountability, and innovation to continually improve service delivery.

You will be responsible for maintaining a strong relationship with all bookings such as local clubs and schools and will seek out opportunities to increase school lessons and user group bookings.

The Aquatic Services Manager will deliver and drive exceptional service and a culture of innovation and will identify opportunities (including new programs) to maximise participation and will develop and execute plans through engagement with the leadership team and key stakeholders.

Key accountabilities include:

• Implement and promote the GOSwim program in line with Belgravia standards
• Implement processes for the success of the GOSwim Program
• Adhere to business plan objectives and events calendar
• Achieve the set KPIs including financial performance
• Number of schools attending the program
• Retention of schools
• Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
• Manage budgets and prepare required reports

About You

You will have a passion for swimming and the progression of students. You have strong communication skills that build rapport and positive relationships with people and a commitment to customer service excellence. Successful applicants will demonstrate the ability to interact effectively with students that have a diverse range of ages, abilities, cultures and needs.

To be successful in this role you will have a minimum of 2 years’ experience in a Swim School environment and demonstrated ability to lead a team. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability and must be able to run swim classes in the absence of a swim teacher.

About the Qualifications

• National Police Check
• Working With Children Check (or equivalent)
• Current Swim Teaching Certificate - Teaching of water swimming and water safety
• Swim Teaching extension certificates (desirable but not essential)
• Previous Swim School Coordinator Experience
• Strong people leadership with an ability to inspire others
• Excellent verbal and written communication skills
• Legally entitled to work in Australia

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement