Aps6 Senior Salesforce Helpdesk Support

Softtest Pays Pty; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Softtest Pays Pty is seeking an experienced Salesforce Helpdesk Specialist to join our Canberra team. The role focuses on 1st/2nd line support, data management, and release readiness for Salesforce platforms used across government sectors.

The candidate will work in our Canberra office 3 days per week, hold NV1 clearance, and communicate persuasively with stakeholders to drive informed decisions. Experience with Service Cloud and Experience Cloud is preferred.

Qualifications

• Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support.
• At least one of Salesforce Admin, App Builder or Developer certifications.
• NV1 security clearance is required.
• Canberra office 3 days per week attendance.
• Experience with Service Cloud, Experience Cloud and Public Sector Solutions.
• Strong communication and evidence-based recommendations.

Responsibilities

• Track and progress tasks using Agile methodologies (Kanban or Scrum).
• Manage and execute Salesforce Sandbox Refresh activities.
• Advise stakeholders on Winter/Summer/Spring releases and features.
• Assist developers by troubleshooting Apex and LWC during deployments or incidents.
• Provide senior Salesforce helpdesk support from Canberra.

Skills

Agile methodologies

Kanban

Scrum

Salesforce Sandbox Refresh

Apex

LWC

Data Loader

Reports and Dashboards

Automation flows

Debug production incidents

Security clearance NV1

Service Cloud

Experience Cloud

Public Sector Solutions

Communication skills

Troubleshooting

Tools

Salesforce Data Loader

Job description

Australian Citizens residing in Australia only respond.

1. Must have: o Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. o At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer. Applications without any of these certifications will be not considered.

2. Have specialist ICT skills and knowledge in the following: o Import and management of data through tools such as Salesforce Data loader. o Salesforce Reports and Dashboards. o User provisioning and profiles and permissions. o Process automation using flows to improve efficiency and user experience. o Debug Incidents in Production.

3. Experience in Service Cloud, Experience Cloud and Public Sector Solutions.

4. Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.

5. Minimum NV1 security clearance.

6. Be able to attend the Canberra office in-person 3 days per week.

1. Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.

2. Proven capability in managing and executing Salesforce Sandbox Refresh activities.

3. Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on new features and enhancements.

4. Working understanding of Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents.

Required Skills: Spring Permissions Profiles Import Kanban User Experience Agile Features Agile Methodologies Developers Communication Skills Automation Scrum Security Troubleshooting Business Communication Management

APS6 Senior Salesforce Helpdesk Support • Canberra, ACT, AU