Aps6 Salesforce Infrastructure Engineer

Softtest Pays Pty; Sydney; Presencial; AUD 85.000 - 110.000; Jornada completa

Descripción de la vacante

NDIA OCIO in Australia seeks an experienced Salesforce Administrator to join our dynamic team. The role focuses on maintaining and configuring Service Cloud, Health Cloud and Digital Experience applications, using declarative tools to build end-to-end processes.

You will troubleshoot OmniStudio components, manage users and data integrity, and deploy changes via our DevOps framework. The role requires collaboration with stakeholders across disciplines in an Agile environment and includes

Formación

• Deep understanding of Salesforce and declarative process automation.
• Experience with OmniStudio components (FlexCards, Omniscripts, data raptors, integration procedures).
• Knowledge of deployment via DevOps and application monitoring.

Responsabilidades

• Maintain and configure Service Cloud, Health Cloud and Digital Experience apps.
• Build end-to-end automated processes using declarative tools.
• Troubleshoot OmniStudio components (FlexCards, Omniscripts, data raptors, integration procedures).
• Perform ongoing system administration including users, metrics, configurations and data integrity.
• Deploy changes via existing DevOps framework and monitor log sources.

Conocimientos

Salesforce

Service Cloud

Health Cloud

OmniStudio

Data Cloud

API Access

System Administration

Data Integrity

Metrics

Architecture

DevOps

Agile

Infrastructure

Integration

Documentation

Business Training

Herramientas

MuleSoft

Descripción del empleo

Job Description Job Description:

Australian Citizens residing in Australia only respond.

Job details

The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.

This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.

The Office of the CIO (OCIO) seeks an experienced and energetic Salesforce Administrator to join our dynamic fast-paced team.

Key duties and responsibilities

Maintain and configure Service Cloud, Health Cloud and Digital Experience applications. Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools. Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures. Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity. Deployment of changes via existing DevOps framework. Perform interrogation of various log sources to investigate issues. Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. Develop and maintain documentation on processes and configuration. Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.) Work within an Agile delivery methodology. Troubleshoot API and integration issues with different applications e.g. MuleSoft. Develop meaningful event monitoring and alerting. Knowledge transfer and training within the team.(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Required Skills

Data Cloud API Access System Administration Data Integrity Components Metrics Architecture Insurance DevOps Agile Infrastructure Integration Administration Documentation Business Training