APS6 Planner

Randstad Pty; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits portal access

Staff discounts

Job summary

Randstad are looking for an experienced and analytical professional to deliver high-quality advisory and planning support for a Federal Government agency based in Robina.

This is a full-time, Monday to Friday role commencing in January 2027 through to 31st December 2027, paying $61.86/hour plus super, with the possibility of extension. You will assess risks, provide safeguarding guidance under legislative frameworks, and mentor staff while maintaining confidentiality.

Qualifications

• Experience in human services or complex client service environments.
• Ability to assess complex information and identify key risks.
• Clear, concise written and verbal communication.
• Knowledge of safeguarding principles and legislation is desirable.

Responsibilities

• Gather information, identify risks, and assess complex and sensitive participant circumstances.
• Provide safeguarding advice and options to internal staff.
• Facilitate discussions to guide safeguarding interventions.
• Support urgent interventions under a case management model.
• Interpret legislation and procedures to achieve positive outcomes.
• Coach team members and monitor workflow.
• Contribute to quality improvement of services and guidance materials.

Skills

Analytical thinking

Risk assessment

Stakeholder engagement

Written communication

Job description

Randstad are looking for an experienced and analytical professional to deliver high-quality advisory and planning support for a Federal Government agency based in Robina. This is a full-time, Monday to Friday position commencing in January 2027 through to 31st December 2027. Paying $61.86/hour plus super, the role also offers the possibility of extension.

This role is crucial in supporting the Safeguarding Advisory Team by assessing complex risks, formulating evidence-based recommendations, and guiding staff on intervention pathways. Operating with reasonable autonomy, you will handle sensitive matters and provide clear procedural and safeguarding advice under established legislative frameworks.

Candidates MUST be an Australian Citizen to apply.

Key Responsibilities:

• Gathering information, identifying risks, and conducting assessments of complex and sensitive participant circumstances.
• Providing clear, specialised written and verbal safeguarding advice, recommendations, and options to internal staff.
• Facilitating discussions to deliver guidance and pathways for participants requiring safeguarding interventions.
• Supporting urgent and short-term participant interventions under a dedicated case management model.
• Exercising initiative and sound judgment to interpret legislation, policy, and procedures to achieve positive participant outcomes.
• Coaching, mentoring team members, and monitoring capacity and workflow activities across the team.
• Contributing to continuous quality improvement activities to enhance service delivery practices, processes, and guidance materials.

Skills/Experience required:

• Previous professional experience within human services, disability, statutory support, or complex client service environments is highly regarded.
• Proven ability to assess complex and sensitive information, identify key risks, and develop evidence-based recommendations.
• Excellent written and verbal communication skills, with demonstrated capability in delivering clear, concise, and well-reasoned advice.
• Strong stakeholder engagement and interpersonal skills to guide staff and navigate sensitive or challenging conversations.
• Ability to exercise sound judgment and make defensible decisions within legislative, policy, and procedural frameworks.
• Knowledge of the NDIS operating environment, participant safeguarding principles, or CRM/PACE systems is highly desirable.
• Experience contributing to operational guidance, frameworks, procedures, or training materials is advantageous.
• Ability to successfully undergo pre-employment screening checks, including a National Police Check and NDIS Worker Screening Check.

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your Assignment.

Please note that applications close at 5:00 pm (AEST) on Tuesday, 10th November 2026. Early applications are strongly encouraged, as submissions will be reviewed prior to the closing date; applications received after this deadline will be kept on file for future and similar vacancies.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Qualifications:

• No qualifications required.