APS5 IT Support Officer — Baseline Clearance, Canberra (Onsite)

Master2Manage® Pty Limited, Australia; Canberra; On-site; AUD 110,000 - 124,000; Full time

Job summary

Master2Manage Pty Limited, an Australian-owned management and technology consultancy, seeks ICT Support Officers for a short-term contract in Canberra. The role is 100% onsite at Barton, ACT, with APS5 level responsibilities and a current Baseline security clearance requirement.

You will provide frontline ICT support for hardware, software, network issues, and user accounts, triage incidents, support projects, and help maintain security controls in an Australian Government environment.

Qualifications

• Australian Public Service ICT experience is essential.
• Baseline security clearance or the ability to obtain one is required.
• Experience with Microsoft on-premises and cloud environments is expected.

Responsibilities

• Provide frontline hardware, software, network, and account support.
• Triaging, resolving, and escalating ICT incidents and service requests.
• Administering users, systems, devices, and ICT asset records.
• Support ICT projects, upgrades, testing, and deployments.
• Maintain ICT procedures, guides, and knowledge articles.
• Liaise with users, vendors, and service providers.
• Identify recurring issues and contribute to service improvements.
• Support cyber security controls, patching, and access management.

Skills

Frontline ICT support

Microsoft tech

APS5 level

Customer focus

Tools

Active Directory

Azure AD

ITIL

Job description

Master2Manage Pty Limited, an Australian-owned management and technology consultancy, seeks ICT Support Officers for a short-term contract in Canberra. The role is 100% onsite at Barton, ACT, with APS5 level responsibilities and a current Baseline security clearance requirement.

You will provide frontline ICT support for hardware, software, network issues, and user accounts, triage incidents, support projects, and help maintain security controls in an Australian Government environment.