APS IT Helpdesk Specialist – Onsite Support & Security

CYOS Solutions; Canberra; On-site; AUD 69,000 - 90,000; Full time

Job summary

CYOS Solutions in Canberra is seeking an ICT Support Officer to provide frontline ICT support to staff in Australia and overseas. The role is 100% office-based at Barton, ACT, with a 3-month contract and potential extension of 3 months.

A Baseline security clearance is required and the position offers a competitive hourly rate. The role focuses on responding to helpdesk requests, resolving routine ICT issues, maintaining service records, and supporting deployment and management of ICT equipment

Qualifications

• Experience delivering ICT support in a professional environment.
• Ability to analyze ICT issues and provide practical solutions.
• Strong communication with technical and non-technical stakeholders.
• Experience with Microsoft on-prem and cloud environments.
• Understanding of ITIL principles and governance.

Responsibilities

• Provide ICT support for hardware, software, network, accounts, and devices.
• Triage, resolve and escalate service requests per SLAs.
• Administer user accounts and ICT asset records.
• Support ICT projects, testing, rollouts and implementations.
• Prepare and update ICT procedures and knowledge articles.
• Liaise with staff, vendors and service providers to deliver ICT services.
• Identify recurring issues and contribute to service improvements.
• Support cyber security controls and incident reporting.
• Role is 100% office-based.

Skills

ICT support

Helpdesk

Active Directory

Azure AD

ITIL

Tools

Active Directory on-prem

Azure AD

Microsoft 365

Job description

CYOS Solutions in Canberra is seeking an ICT Support Officer to provide frontline ICT support to staff in Australia and overseas. The role is 100% office-based at Barton, ACT, with a 3-month contract and potential extension of 3 months.

A Baseline security clearance is required and the position offers a competitive hourly rate. The role focuses on responding to helpdesk requests, resolving routine ICT issues, maintaining service records, and supporting deployment and management of ICT equipment