Service Desk Analyst

Vectiq; Canberra; On-site; AUD 75,000 - 95,000; Full time

Job summary

Vectiq seeks an experienced ICT Service Desk Analyst to join a Federal Government department in Canberra for an onsite six-month contract. Baseline clearance is essential.

The role covers frontline ICT support across hardware, software, network and accounts, incident triage, and participation in ICT projects. Strong communication, ITIL awareness, and AD/Azure knowledge are required.

Qualifications

• Current Australian Government Baseline security clearance – essential.
• Experience with Microsoft on-premises and cloud environments.
• Excellent communication skills with technical and non-technical stakeholders.
• Experience supporting ICT projects and operational activities.
• Understanding of ICT security, governance and compliance requirements.
• Understanding of ITIL principles.

Responsibilities

• Provide frontline ICT support across hardware, software, network, account and device issues.
• Triage, resolve and escape incidents and service requests within SLAs.
• Administer user accounts, devices, software and ICT asset records.
• Support ICT projects, upgrades, testing, rollouts and implementation activities.
• Liaise with internal stakeholders, vendors and service providers.
• Provide hands-on support and maintenance of user and building ICT hardware.
• Identify recurring issues and contribute to ICT service and process improvements.

Skills

ICT support

Troubleshooting

Customer service

ICT project delivery

Tools

Active Directory

Azure AD

Microsoft Entra ID

ITIL

Job description

ICT Service Desk Analyst | Baseline Cleared | Canberra | Federal Government

Barton, ACT | Onsite | 6 month contract | Baseline Clearance

Are you an experienced ICT Support professional looking for your next Federal Government opportunity?

We’re seeking an experienced Service Desk Officer to join a Federal Government department and provide high-quality ICT support to users.

This is an excellent opportunity for someone who enjoys hands-on ICT support, troubleshooting, customer service and ICT project delivery within a government environment.

What You'll Be Doing

• Provide frontline ICT support across hardware, software, network, account and device issues
• Triage, resolve and escape incidents and service requests within agreed SLAs
• Administer user accounts, devices, software and ICT asset records
• Support ICT projects, upgrades, testing, rollouts and implementation activities
• Liaise with internal stakeholders, vendors and service providers
• Provide hands-on support and maintenance of user and building ICT hardware
• Identify recurring issues and contribute to ICT service and process improvements

To be successful, you will have:

• Current Australian Government Baseline security clearance – essential
• Strong troubleshooting experience across Microsoft on-premises and cloud environments
• Excellent communication skills with technical and non-technical stakeholders
• Strong analytical, problem-solving and decision-making skills
• Experience supporting ICT projects and operational activities
• Understanding of ICT security, governance and compliance requirements
• Active Directory – on-premises and Azure AD / Microsoft Entra ID
• Understanding of ITIL principles

Why Apply?

This is a great opportunity to work within a Federal Government ICT environment, supporting a diverse user base while gaining valuable exposure to ICT operations, projects, Microsoft technologies, cybersecurity and service improvement.

If you're Baseline cleared, Canberra-based and available for an onsite contract, we’d love to hear from you.