APS4 Complaints Officer, Disability Services (6m Contract)

Randstad Pty; Melbourne; Sur place; AUD 50 000 - 71 000; Temps partiel

Résumé du poste

Randstad Pty is seeking an APS4 Complaints Officer to support a Federal Government client across Victoria, including Geelong, Broadmeadows and Richmond. The role requires coordinating complaint intake, triage, and resolution within established legislative frameworks, with a strong emphasis on privacy and stakeholder care.

Australian Citizenship is mandatory. The successful candidate will work in a structured environment, handling sensitive information and maintaining compliant records using CRM

Qualifications

• Experience supporting disability or human services sectors is advantageous.
• Proven ability to handle confidential information with discretion.
• Strong written and verbal communication with empathetic approach.

Responsabilités

• Coordinate intake and triage of complaints.
• Contact participants and stakeholders to acknowledge and gather information.
• Escalate complex matters per agency processes.
• Maintain accurate records using CRM systems and databases.
• Prepare correspondence, briefs, and branch reporting.

Connaissances

Contemporary Attitude

Communication & Stakeholder Care

Information Handling & Privacy

Time Management

Resilience & Professionalism

Description du poste

Randstad Pty is seeking an APS4 Complaints Officer to support a Federal Government client across Victoria, including Geelong, Broadmeadows and Richmond. The role requires coordinating complaint intake, triage, and resolution within established legislative frameworks, with a strong emphasis on privacy and stakeholder care.

Australian Citizenship is mandatory. The successful candidate will work in a structured environment, handling sensitive information and maintaining compliant records using CRM