ICT Helpdesk & Projects Officer (Baseline Clearance)

SoftLabs

Canberra

On-site

AUD 60,000 - 80,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

SoftLabs in Canberra seeks an ICT Support Officer to provide frontline support to staff both locally and overseas. The role includes handling helpdesk requests, resolving ICT issues, maintaining records and supporting deployment of ICT equipment. It requires strong communication, problem-solving and customer service commitment.

The position is 100% office-based in Barton with 37.5 hours weekly. It emphasizes security controls, asset management and collaboration across teams.

Qualifications

Demonstrated experience providing responsive ICT support in a public/large organisatie
Ability to analyse ICT issues, apply sound judgement, identify risks, and implement practical solutions
Clear communication with technical and non-technical stakeholders
Ability to manage competing priorities, monitor progress, meet deadlines and deliver quality outcomes

Responsibilities

Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and elevate service requests and incidents in line with service levels.
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements.
Support cyber security controls, patching, access management and incident reporting.