APS6 ICT Support Specialist – Onsite Canberra

Strategic Partners Australia; Canberra; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Strategic Partners Australia in Canberra is seeking an ICT Support Officer at APS6 level to deliver frontline ICT support for staff across the department. This 6-month contract is office-based in Barton and requires Baseline Security Clearance or above.

You will triage requests, maintain records, support deployments, and collaborate with the BSU to ensure reliable service delivery. Strong communication, problem-solving, and ITIL-aligned practices are essential.

Qualifications

• Experience providing responsive ICT support in a public service or similar environment.
• Ability to analyse ICT issues, apply judgment, and propose practical solutions.
• Clear communication with technical and non-technical stakeholders to assist users.

Responsibilities

• Provide ICT support for hardware, software, network, account and device issues.
• Triage, resolve and elevate service requests and incidents in line with service levels.
• Administer user accounts, systems, devices, software and ICT asset records.
• Support ICT projects, upgrades, testing, rollouts and implementation activities.
• Prepare and update ICT procedures, user guides and knowledge articles.
• Liaise with staff, vendors and service providers to support ICT service delivery.
• Identify recurring issues and contribute to service and process improvements.
• Support cyber security controls, patching, access management and incident reporting.
• As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based.

Skills

ICT support experience

Microsoft on-prem & cloud

Strong communication

Problem solving

Tools

Active Directory on premise

Azure AD

Job description

Strategic Partners Australia in Canberra is seeking an ICT Support Officer at APS6 level to deliver frontline ICT support for staff across the department. This 6-month contract is office-based in Barton and requires Baseline Security Clearance or above.

You will triage requests, maintain records, support deployments, and collaborate with the BSU to ensure reliable service delivery. Strong communication, problem-solving, and ITIL-aligned practices are essential.