Applications & Technical Support Engineer

Pilz Australia Industrial Automation; City of Monash; On-site; AUD 90,000 - 130,000; Full time

Job summary

Pilz Australia Industrial Automation in Mulgrave VIC is seeking an Applications & Technical Support Engineer to blend engineering expertise with customer support, solving real-world machine safety challenges for a global leader.

You will design and implement safety and automation solutions, provide specialist guidance, troubleshoot issues, support sales with technical input, deliver training, and contribute to continuous improvement.

Qualifications

• Engineering degree or equivalent is required.
• Experience in technical support, application engineering or industrial control systems.
• CPEng certification or eligibility is advantageous.
• Strong analytical and problem-solving skills, with good communication.

Responsibilities

• Application Support: design, configure and implement machine safety and automation solutions with Pilz products.
• Technical Guidance: advise on machine safety and control systems to help customers apply products safely.
• Technical Support: provide high-quality support and troubleshoot issues to resolution.
• Sales Support: assist Sales with technical input, quotations and proposals.
• Training & Knowledge Sharing: deliver technical training to customers and colleagues.
• Documentation & Continuous Improvement: create docs and improve support processes.
• Reporting & Insights: analyse support activity and provide management with trends.
• Warranty & Product Feedback: manage warranty investigations and feedback for improvements.
• Industry Engagement: represent Pilz at events and customer forums.

Skills

Problem-solving

Technical communication

Customer focus

Cross-functional collaboration

Analytical thinking

Education

Engineering degree or equivalent

CPEng eligibility advantageous

Tools

CRM systems

Business reporting tools

Job description

Applications & Technical Support Engineer

Pilz Australia Industrial Automation - Mulgrave VIC

Make Safety Your Mission. Make People Your Purpose.

Do you enjoy combining technical expertise with customer support to solve real-world engineering problems?

We're looking for an Applications & Technical Support Engineer who thrives on problem-solving and shares our belief that technology should protect people, not just perform for them. Join a market-leading global multinational renowned for high-quality, high-reliability, safety-certified products used across a wide range of industries.

This is more than a support role. It's a chance to become a valued technical resource for customers and colleagues, the person who turns a difficult escalation into a solved problem and a stronger relationship.

You'll work across machine safety, industrial automation and control systems while collaborating with colleagues and helping shape how Pilz supports its customers for the long term.

What you'll do

Application Support: Work with customers and colleagues to design, configure and implement machine safety and industrial automation solutions using Pilz products and systems.

Technical Guidance: Provide specialist advice on machine safety, industrial automation and control systems, helping customers apply products effectively and safely.

Technical Support: Provide high-quality technical support for customer applications, troubleshooting product-related enquiries and seeing issues through to resolution.

Sales Support: Support the Sales team with technical expertise, application solutions, product selection, quotations and proposals.

Training & Knowledge Sharing: Deliver technical training and share knowledge with colleagues, customers and partners to build capability and confidence.

Documentation & Continuous Improvement: Create and maintain technical documentation, support resources and knowledge-base content, while identifying opportunities to improve customer outcomes and support processes.

Reporting & Insights: Analyse support activity, identify trends and provide reporting and recommendations to management.

Warranty & Product Feedback: Assess and test returned products, coordinate warranty-related technical investigations and contribute feedback to support ongoing product and system improvements.

Industry Engagement: Represent Pilz at industry events, exhibitions and customer forums.

What you bring

A degree, or equivalent in engineering, mechatronics, electrical engineering or industrial automation

Minimum 5 years' experience in technical support, application engineering or industrial control systems, with direct customer-facing work

Proven experience troubleshooting technical issues and delivering effective solutions to customers and colleagues

Strong analytical and root-cause problem-solving skills

CPEng certification or eligibility is advantageous

Comfortable communicating from plant floor to executive level

Experience with CRM systems and business reporting tools

A proactive approach to problem-solving and continuous improvement

Why you will love working with us

Meaningful Work: Help customers create safer workplaces through industry-leading machine safety and automation solutions.

Professional Growth: Opportunities for continuous learning and development.

Innovation: Work with market-leading technologies and contribute to new products, solutions and continuous improvement initiatives.

Flexibility: Enjoy flexible work arrangements and a supportive team environment.

Supportive Team: Work with a team that values collaboration and innovation.

About Pilz

Pilz is a family-owned company with a global mission: safety for people, machines, and the environment. We foster respectful, inclusive relationships and celebrate diverse backgrounds. We embrace innovation and sustainability in everything we do. We support flexible work, mentoring, and professional growth. We live by our values: honesty, loyalty, attentiveness, and mutual appreciation.

Interested?

If you're an experienced engineer who enjoys solving problems, helping customers succeed and making a genuine impact on workplace safety, we'd love to hear from you.