Service Engineer – Technical Support & Automation

Virtue Recruitment; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Base salary + Super + Bonus

Job summary

Virtue Recruitment is seeking a Service Engineer for our Melbourne-based technical team to provide pre-sales and post-sales technical support, deliver remote assistance, and onsite service as the main local contact for our global Technical Support group.

You will respond to customer inquiries, troubleshoot, and help dimension automation products across industrial sectors. This role emphasizes strong communication, problem-solving, and hands-on electrical/automation expertise.

Qualifications

• 3-4 years' experience in a similar role.
• Electrical Engineering, Mechatronic or related qualification a must (Diploma could be considered based on associated work experience)
• PLC programming using platforms such as Siemens, Omron, Allen-Bradley
• Control systems, sensors and remote I/O.
• Motor controllers and servo motors, pneumatic actuators and control valves, process valves and compressed-air systems.
• Strong technical troubleshooting and problem-solving skills.
• Comfortable providing remote and onsite technical support.
• Customer service orientated and excellent communication skills

Responsibilities

• Respond to customer technical enquiries.
• Provide pre-sales and post-sales technical support.
• Deliver remote assistance and onsite service.
• Troubleshoot equipment and complete root-cause analysis.
• Recommend and implement corrective actions.
• Select and dimension automation products.
• Program PLCs, modules and sample applications.
• Support control systems, software and automation tools.
• Test and simulate products and applications.
• Document and report service activities.
• Deliver technical training and product demonstrations.
• Escalate complex issues to global Technical Support.
• Identify opportunities to improve service processes.

Skills

PLC programming

Electrical engineering

Troubleshooting

Customer service

Education

Electrical Engineering, Mechatronic or related qualification

Diploma could be considered

Tools

Siemens PLC

Omron PLC

Allen-Bradley PLC

Job description

Service Engineer – Technical Support & Automation

Our client is a well-established global manufacturer and supplier of industrial automation and control solutions. Supporting customers across a broad range of manufacturing and process industries, the business provides advanced pneumatic, electrical and digital automation technologies. Due to continued growth, they are seeking an experienced Service Engineer to join their Melbourne-based technical team.

The Role

This position provides pre-sales and post-sales technical support to internal teams and external customers. The Service Engineer will deliver remote technical assistance and attend customer sites when required, acting as the main local contact for the organisation’s global Technical Support team.

Key Responsibilities

• Respond to customer technical enquiries.
• Provide pre-sales and post-sales technical support.
• Deliver remote assistance and onsite service.
• Troubleshoot equipment and complete root-cause analysis.
• Recommend and implement corrective actions.
• Select and dimension automation products.
• Program PLCs, modules and sample applications.
• Support control systems, software and automation tools.
• Test and simulate products and applications.
• Document and report service activities.
• Deliver technical training and product demonstrations.
• Escalate complex issues to global Technical Support.
• Identify opportunities to improve service processes.

Technical Experience

• 3-4 years' experience in a similar role
• Electrical Engineering, Mechatronic or related qualification a must (Diploma could be considered based on associated work experience)
• PLC programming using platforms such as Siemens, Omron, Allen-Bradley
• Control systems, sensors and remote I/O.
• Motor controllers and servo motors, pneumatic actuators and control valves, process valves and compressed-air systems.
• Strong technical troubleshooting and problem-solving skills.
• Comfortable providing remote and onsite technical support.
• Customer service orientated and excellent communication skills

On Offer:

Is the opportunity to be a part of a global Automation company, a market leader, well respected and well known. On offer is a Base + Super + Bonus