Technical Internal Sales & Customer Support

Factory Controls; Geelong; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Long-term career

Training

Industry exposure

Supportive team

Job summary

Factory Controls is seeking a Technical Internal Sales & Customer Support Representative in Geelong to join our team. You will be the first point of contact for customers, handling product selection, quotations, order processing and technical enquiries across our automation and electrical product range.

This hands-on role blends customer service, technical support and internal sales. Ideal candidates have experience in industrial automation, electrical wholesale or technical sales and enjoy

Qualifications

• Experience in a technical internal sales or trade wholesale environment.
• Excellent communication and customer service skills.
• Ability to research technical information and provide solutions for customer applications.
• Willingness to learn and continuously improve.

Responsibilities

• Respond to customer enquiries via phone, email and trade counter.
• Prepare quotations and process sales orders.
• Assist customers with product selection and technical advice.
• Build and maintain strong customer relationships.
• Follow up quotations and sales opportunities.
• Liaise with suppliers regarding pricing, availability and technical information.
• Support customers with automation, control and electrical product enquiries.

Skills

Technical internal sales experience

Customer service excellence

Strong communication

Problem solving

Independent worker

Team collaboration

Detail oriented

Tools

SAP Business One

Job description

Technical Internal Sales & Customer Support

Factory Controls is a family-owned industrial automation and electrical solutions provider with over 30 years of experience supporting Australian industry.

We specialise in industrial automation, motor control, process control, instrumentation & industrial electrical products, supplying customers across manufacturing, food & beverage, water, mining, agriculture and infrastructure sectors.

Our focus is on providing practical technical support, responsive service and strong customer relationships.

About Factory Controls

Factory Controls is a family-owned industrial automation and electrical solutions provider with over 30 years of experience supporting Australian industry.

We specialise in industrial automation, motor control, process control, instrumentation & industrial electrical products, supplying customers across manufacturing, food & beverage, water, mining, agriculture and infrastructure sectors.

Our focus is on providing practical technical support, responsive service and strong customer relationships.

About the Role

We are seeking a Technical Internal Sales & Customer Support Representative to join our team.

This is a hands-on role that combines customer service, technical support and internal sales. You will be the first point of contact for many of our customers, assisting with product selection, quotations, order processing and technical enquiries across a wide range of industrial automation and electrical products.

This position would suit someone with experience in industrial automation, electrical wholesale, electrical trades, instrumentation or technical sales who enjoys working with customers and solving problems.

Your Responsibilities

• Responding to customer enquiries via phone, email and trade counter.
• Preparing quotations and processing sales orders.
• Assisting customers with product selection and technical advice.
• Building and maintaining strong customer relationships.
• Following up quotations and sales opportunities.
• Liaising with suppliers regarding pricing, availability and technical information.
• Supporting customers with automation, control and electrical product enquiries.

About You

To be successful in this role you will have:

• Experience in a technical internal sales, customer support or trade wholesale environment.
• Excellent communication and customer service skills.
• Strong technical aptitude and a genuine interest in learning new products and technologies.
• The ability to research technical information, read manuals & find solutions for customer applications.
• Confidence to work through challenges and find solutions, while knowing when to seek support from the team.
• A proactive commitment to learning and continuous improvement.
• Strong attention to detail and organisational skills.
• A positive attitude and willingness to be part of a small team.
• The ability to work independently and take ownership of your responsibilities.
• An electrical, electronic, instrumentation or industrial trade sales background would be advantageous.

We don't expect you to know every product we sell. What's important is a willingness to learn, a strong technical mindset and the ability to find answers.

Our team has extensive industry experience and will provide training and support, but we are looking for someone who enjoys taking initiative, researching solutions and continually expanding their knowledge.

Highly Regarded

• Experience with PLCs, HMIs, variable speed drives, sensors, relays or industrial networking products.
• Electrical trade, instrumentation or engineering background.
• Experience within industrial automation, electrical wholesale or industrial control industries.
• Experience using ERP systems such as SAP Business One.

What We Offer

• Competitive salary based on experience.
• Stable long-term career opportunity.
• Ongoing product and technical training.
• Exposure to leading industrial automation technologies.
• A supportive team environment where your contribution is recognised and valued.
• The opportunity to work with a respected Australian business with over 30 years of industry experience.