Applications Support Analyst

Precise People Hub; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Precise People Hub in Sydney Olympic Park is seeking an Applications Support Analyst to troubleshoot and support the business applications our teams rely on daily. You'll write SQL queries, investigate issues, and help keep data and applications running reliably.

Reporting to the GM - Information Technology, you’ll triage requests, assist with system administration, deploy changes, and prepare user reports while collaborating with stakeholders across the business.

Qualifications

• 2+ years of experience in Application Support or similar IT role.
• Experience with service desk/ticketing systems (JIRA, ServiceNow, Freshdesk or Salesforce).
• Experience writing SQL queries for reporting and data manipulation.
• Understanding of ITIL best practices for customer support.
• Strong troubleshooting, analytical and problem-solving skills.
• Good communication and stakeholder management across a business.
• Ability to prioritise competing requests and manage time effectively.
• Attention to detail and customer-focused issue resolution.
• Experience supporting Pronto XI, Uptick or other ERP/business apps an advantage.

Responsibilities

• Provide application support and troubleshoot system issues.
• Manage and triage service desk requests through to resolution.
• Support systems, user administration and security.
• Deploy application changes and perform post-change verification testing.
• Maintain support documentation and processes.
• Develop user reports and alerts.
• Support application upgrades, data conversion and migration.

Skills

SQL

Troubleshooting

ITIL

Communication

Time management

Autonomous work

Pronto XI

Uptick

JIRA

ServiceNow

Freshdesk

Salesforce

Excel

Word

Pronto XI

Uptick

Tools

JIRA

ServiceNow

Freshdesk

Salesforce

Pronto XI

Uptick

Excel

Word

Job description

Description

About the Role

We're looking for an Applications Support Analyst with strong troubleshooting and SQL skills to join our IT team at Sydney Olympic Park, supporting the business applications our teams rely on every day.

Reporting to the General Manager - Information Technology, you'll help keep our applications and data running reliably and ensure issues are investigated and resolved efficiently.

Working as a link between IT and the wider business, you'll manage requests through to resolution, troubleshoot application issues, assist with systems administration and help maintain key business systems.

If you enjoy solving problems, working with users and getting across different business applications, this is a varied, hands-on role where you can put your technical and analytical skills to work.

What You'll Get

• Varied role across application support, systems administration and user support.
• Exposure to stakeholders across different areas of the business.
• Hands-on involvement in application changes, upgrades and data migration.
• Opportunity to build your experience across reporting, SQL and business applications.

What You'll Be Doing

• Providing application support and troubleshooting system issues.
• Managing and triaging service desk requests through to resolution.
• Supporting systems, user administration and security.
• Deploying application changes and completing post-change verification testing.
• Maintaining support documentation and processes.
• Developing user reports and alerts.
• Supporting application upgrades, data conversion and migration.

About You

Minimum 2 years'experience in Application Support, Internal IT Support or a similar role. Experience with service desk/ticketing systems such as JIRA, ServiceNow, Freshdesk or Salesforce. Experience writing SQL queries for reporting, investigation and data manipulation. Understanding of ITIL best practices for customer support. Strong application troubleshooting, analytical and problem-solving skills. Good communication skills and confidence working with stakeholders across a business. Ability to prioritise competing requests and manage your time effectively. Strong attention to detail and a customer-focused approach to issue resolution. Ability to work autonomously while contributing effectively within a team. Experience supporting Pronto XI, Uptick or another ERP/business application would be highly regarded. Working knowledge of Microsoft Excel and Word.

Why Join Precise?

At Precise, we create safer, smarter, and more sustainable environments and it all starts with our people.

We've been recognised as a Great Place to Work® for the past three years , with a culture built on trust, support, and real career opportunities .

Founded in Sydney in 2002, we now have 500+ technicians, engineers, and service professionals supporting 700,000+ assets across 18,000+ properties nationwide . Backed by GENERAL Industries (formerly Fujitsu General Limited) , we're continuing to grow rapidly across Australia.

This means stable work, diverse projects, and real career pathways , not just another job.