Product Service Engineer | Level 2 Support | Mining Operational Technology

Task Recruitment; City of Brisbane; On-site; AUD 100,000 - 140,000; Full time

Job summary

Task Recruitment represents a global OEM in Brisbane seeking a Product Service Engineer to deliver Tier 2 technical support for mining OT technologies in large-scale operations.

The role focuses on issue triage, troubleshooting, documenting service actions, and contributing to CPI and NPI activities, with close collaboration across Product Support, Engineering and field teams. Initial 12-month contract with potential extensions.

Qualifications

• Bachelor's degree or equivalent required.
• Strong troubleshooting and problem-solving skills.
• Experience supporting technology in industrial/operational environments.
• Experience troubleshooting electrical and/or data-network faults.
• Excellent customer focus and communication skills.
• Able to work effectively with customers, dealers and engineering teams.

Responsibilities

• Provide Tier 2 technical support, troubleshooting and diagnosing hardware and software issues.
• Triage issues from customers, dealers and internal teams and determine the appropriate support or engineering pathway.
• Investigate and replicate technical issues and coordinate their resolution with engineering teams.
• Maintain product service documentation and ensure technical materials remain current.
• Support NPI service engineers with technical investigations, information and issue tracking.
• Coordinate CPI activities, identify recurring issues and drive corrective action with Engineering.
• Liaise between Product Support, implementation teams and Product Development.
• Communicate with customers and dealers regarding technical issues and resolutions.

Skills

Bachelor's degree or at least 2 years'

Strong technical troubleshooting

Industrial technology experience

Electrical & data-network faults

Customer focus & communication

Team collaboration with customers & DE

Education

Bachelor's degree

Job description

Product Service Engineer | Level 2 Support | Mining Operational Technology

Support technology that keeps the world's largest mines moving.

Our client is a global OEM and recognised leader in mining equipment and Mining Operational Technology (OT). Their Brisbane-based Product Development Centre develops advanced technology that helps mining companies around the world improve safety, productivity and operational performance.

An opportunity exists for an experienced Product Service Engineer to provide Tier 2 technical support for sophisticated machine guidance and Command for Dozing technologies used across large-scale surface mining operations.
You'll have a direct impact on product quality, support responsiveness and New Product Introduction (NPI), with a focus on issue triage, technical troubleshooting, product service documentation and Continuous Product Improvement (CPI).

Working closely with Product Support, Engineering, Product Development and implementation teams, you'll investigate hardware and software issues, coordinate their resolution and help turn field learnings into ongoing product improvements.

This is an initial 12-month contract with a strong possibility of multiple extensions or conversion to permanent employment.

Key Responsibilities

• Provide Tier 2 technical support, troubleshooting and diagnosing hardware and software issues.
• Triage issues from customers, dealers and internal teams and determine the appropriate support or engineering pathway.
• Investigate and replicate technical issues and coordinate their resolution with engineering teams.
• Maintain product service documentation and ensure technical materials remain current.
• Support NPI service engineers with technical investigations, information and issue tracking.
• Coordinate CPI activities, identify recurring issues and work with Engineering to drive corrective action.
• Liaise between Product Support, implementation teams, NPI service engineers and Product Development.
• Communicate with customers and dealers regarding technical issues and resolutions.

About You

• A Bachelor's degree or at least 2 years' Product Support experience.
• Strong technical troubleshooting and problem-solving skills.
• Experience supporting technology in an industrial, production or operational environment.
• Experience troubleshooting electrical and/or data-network faults.
• Strong customer focus and excellent communication skills.
• Ability to work effectively with customers, dealers and engineering teams.

Highly Regarded

• Mechanical, Electrical or Mining Engineering degree
• Mining Operational Technology (OT)
• Machine Guidance, Grade Control or GNSS/GPS technologies
• Command or mining automation technologies
• SQL Server and TCP/IP networking
• Microsoft client and server platforms
• NPI and Continuous Product Improvement (NPI)
• Project management experience

What's on Offer

• Initial 12-month contract with strong potential for extensions or permanent employment.
• Work with globally deployed Mining Operational Technology.
• Brisbane CBD location and 37.5-hour working week.
• Collaborate with Product Support and engineering teams across Australia and internationally.
• Work for a world-leading OEM developing advanced mining technology.
• Primarily normal day-shift hours, with some off-shift or weekend support potentially required for critical issues or NPI activities.